SLA仕事

Kampania marketingowa/sprzedażowa, zaprojektowanie, wykonanie, wdrożenie. Kanały sprzedaży: - e-mail — podstawowy - pozostale e-kanaly jako wspierające Przedmiot kampanii: sprzedaż usług telekomunikacyjnych i teleinformatycznych : - teletransmisja z wykorzystaniem technologii światłowodowej - dostęp do internetu - premium z wysokim SLA - cybersecurity - backup danych , antyddos - kolokacja i wirtualizacja zasobów Klienci docelowi: - firmy wielooddzialowe - corpo - public

I'm seeking a professional editor to perform both proofreading and in-depth editing on my paper. Here are the specifics: - Subject: The paper revolves around the role of motivation within the context of SLA (Second Language Acquisition). - Word Count: 24-page paper. The ideal candidate should have a background in: - Proven experience in academic writing. - Editing skills to refine the paper's structure and clarity. The scope will include: - Correcting errors in grammar, punctuation, and spelling. - Rewriting any awkward sentences for clarity and style. - Ensuring the logical flow of ideas throughout the paper. - Suggestions on content improvement. I'm aiming for a polished, concise, and coherent final product.

SCOPE OF SERVICE Support Service for cases of massive crashes of the ElasticS...to establish whether the platform is “healthy” in order to reduce these types of events. DETAIL OF EXTENDED SUPPORT The Extended Support service will have the following scope: • Support Hours: Monday to Friday from 18:00 to 23:00 and Saturdays, Sundays and Holidays from 9:00 to 23:00. The service will cover the resolution of critical incidents (service outage) in this time slot. • The committed SLA, for this time slot, will be 3 hours from the report sent from our Help Desk. • The service must contemplate 7 x 24 monitoring of the platform with an alarm system to detect service outages. This capacity will allow an event to be anticipated, from the moment it occurs, without no...

Hi Sophia B. attached is a translation task with SLA of May 2nd. Thank you, G

I a...extensive knowledge on Stereolithography (SLA) 3D printing. This expert should be capable of advising on sourcing a new printer platform specifically for a hearing healthcare company. Key aspects: - Knowledge of Resin based 3D printers - Experience with the selection and sourcing of SLA print platforms - Understanding of the production of patient-specific models in healthcare - Not associated with a printer manufacturer - Able to educate about the nuances of the printer technology Freelancers with previous experience in the healthcare sector, specifically in hearing healthcare, would be ideal. The ultimate goal is to find the most suitable printer for creating patient-specific models. Experience and clear understanding of resin material in the context of SLA 3...

Hi Sophia B., Attaching a file for translation, SLA would be April 27th. Thank you, G

...include an approval process that will need to be completed before the service request can be fulfilled. - Approval Criteria: The approval process must adhere to specific criteria. These include: - Required Information: The Catalog item should prompt the user to provide specific details or fill in mandatory fields before the approval can be sought. - SLA (Service Level Agreement): The approval process should be aligned with a predefined SLA to ensure timely processing and delivery of the services requested. - User Information Collection: The Catalog item should also have the capability to collect the following information from the user when they submit a service request: - Name - Email - Contact number I'm looking for a professional with expertise in S...

I'm looking for an experienced Jira ITSM consultant to help configure my Jira Service Management project. The specific configurations I need are: ...consultant to set up seamless integration with our external IT tools. This will require in-depth knowledge of Jira's capabilities and how to integrate it with other tools and services for optimal efficiency. The ideal candidate for this project should have: - Extensive experience with Jira Service Management and ITSM best practices. - Proven track record of successful workflow customization and SLA setup. - Strong understanding of external IT tool integration within the Jira ecosystem. - Integration of Jira ITSM with ServiceNow If you have the skills and experience needed for this project, please bid and share your ...

...mechanical designs, ensuring feasibility for 3D printing. - Utilize Fusion 360 to create intricate 3D models with a focus on modular design, ease of manufacturing, and material optimization. - Conduct simulations and stress analysis within Fusion 360 to predict and improve product performance. - Employ precision and expertise in adapting designs for a variety of 3D printing technologies, including FDM, SLA, and SLS. - Iterate designs based on prototype testing feedback, with an eye toward design for manufacturability and assembly (DFMA) principles. - Manage design documentation, including detailed drawings and specifications for manufacturing. - Work within established timelines, contributing to our reputation for reliability and rapid turnaround on prototyping projects. Require...

In need of an experienced Python developer who can effectively automate our JIRA workflows. Key tasks include: - Automating the creation and updates of issues - Customizing notifications within JIRA To ensure seamless integration and workflows, the chosen developer should have a thorough understanding of: - Custom fields creation and workflow customization in JIRA - Service Level Agreement (SLA) tracking to monitor key metrics Prior experience with JIRA and Python is paramount. Additionally, a strong sense of detail will be appreciated for creating custom fields and tracking specific SLAs. With your help, we can streamline our workflows and ensure consistent issue tracking and updates.

i am an employee currently working in L2 production support in the health care sector project, I am seeking experienced people to help with various PL/SQL-related tasks (SHADOW SUPPORT) . Our collaboration rests on a time-sensitive SLA, hence swift responses and a proactive attitude are highly appreciated. Key responsibilities: - Writing and debugging SQL & PLSQL queries - Handling PL/SQL procedures and packages - Managing and rectifying production defects - Conducting unit testing experience with Jira tickets platform is preferable. The ideal freelancer for this job would be a proficient PL/SQL developer with exceptional debugging skills, experience in database schema design, and an understanding of the healthcare sector's nuances. Experience with Jira and other proj...

I need someone experienced in Power BI to create an automated system that sends emails based on specific SLA numbers. Key Tasks: - Establish connection to an Excel spreadsheet as the data source. - The report should be of simple complexity, dealing with few data sets. - The main aim is for the system to send automated emails when a specified due date approaches. Ideal skills needed involve Power BI proficiency, Excel data handling, and email automation systems. Experience with Service Level Agreement (SLA) applications will be beneficial. Your role is crucial to help us ensure workflow is maintained smoothly and deadlines are met on time.

Hola, busco a alguien que pueda redactar un contrato tipo SLA para nuestra agencia digital. Estamos en un proyecto con un cliente y vamos a cerrar un proximo proyecto de una APP Movil desarrollada en Bubble (No Code). Busco alguien con experiencia que puedar redactar el SLA para proteger ambas partes.

Create a panel where you will look at the SLAs and show the % of each one. I'm going to show 2 dashboards that I already use for this externally. I need it to be monetized. So I need it to be developed and published on the Marketplace, otherwise it will not be understood as delivered. - Ex I have SLA SUP and SLA AGD I need to have an add button on the panel to add which SLA I would like to see. Graffic or any other way to track the % of delivery, attached is a BI I made, but I would like it in real time.

Hi Sophia B., Please go over Excel and make sure that English and Ukrainian are attached. SLA is Tuesday, March 19th. Thank you, G

Hi Sophia B., Please translate attached file. SLA is Monday, March 18th. Thank you, G

Create a panel where you will look at the SLAs and show the % of each one. I'm going to show 2 dashboards that I already use for this externally. I need it to be monetized. So I need it to be developed and published on the Marketplace, otherwise it will not be understood as delivered. - Ex I have SLA SUP and SLA AGD I need to have an add button on the panel to add which SLA I would like to see. Graffic or any other way to track the % of delivery, attached is a BI I made, but I would like it in real time.

We're seeking Zoho Desk expertise for a multitude of functions. Specifically, we need assistance with: - Setting up Zoho Desk - Customizing ticket workflows - Managing customer support tickets - Adding new channels like email, phone and internal tickets integration Further, desired functionalities include: - Knowledge base for self-service - SLA management for timely ticket resolution - Automation of ticket routing and assignment The ideal freelancer should have thorough knowledge of Zoho Desk functionaries to assist us in setting up best practices as well. Your role will be pivotal in improving our customer support experience. Previous experience in similar roles will be advantageous.

Client's Requirements ~5 different SLAs, 3 of them critical ~Pros, cons, and outcomes for each SLA ~Strategies for meeting the critical SLAs ~All within 5 slides Working On ~Your 6 SLAs (3 critical: UX, Response Time, & 1st Call Resolution) ~Pros, cons, and outcomes for each SLA ~Strategies for meeting critical SLAs Expect it by tomorrow 3:00am

I'm seeking a freelancer who can assist me in creating five presentation slides based on the three most critical Service Level Agreement (SLA) criteria for a Service Desk. The work should encompass detailing on: - Response time: This is the top priority that needs to be highlighted. The ideal response time that we're targeting is 5-10 minutes. - Resolution time: The second priority, an efficient resolution time is key to successful operation of the Service Desk. - Escalation process: Lastly but crucially, a systematic and structured escalation process is the third priority to be addressed. Other secondary but still significant factors to present are UX User Experience and Call/Email Handling. Skills and experience needed: - Profound understanding of ITIL and Service De...

Hello Sophia, Attaching you a big project with a relatively short SLA of March 4th. Please let me know if you can't commit to this due date. Thank you

Hi Sophia B., Attaching a file for translations, SLA is March 4th. Here is some background for more information: As part of increasing the numbers in Europe, I saw that 19% of the customers who ordered a card still haven’t activated it yet. We’ll have a dedicated version that will target European customers via Jumbotron and Push (and if we’ll have good results, we may expand this globally). Thank you

Hi Sophia B., attached is a small mailer for translation with SLA of February 29th. Thank you

I need a Jira Service Management system optimised, with a focus on facilitating IT support services for multiple clients i.e. visibility of incoming tickets, SLA breached tickets, etc across multiple clients, . The core features required are: - Management dashboard with visibility across clients - Incident Management: Creating, updating, and escalating incidents when the need arises. - Problem Management: Identifying, logging, and managing problems. Coordinating with the team to derive solutions and prevent future incidents. - Change Management: Overseeing and managing changes to the IT infrastructure. Ideal candidates should not only have experience with Jira Service Management but also an understanding of best practices in IT Support Management. They should have strong comm...

Hi Sophia B., attaching a new mailer for translation with SLA of Thursday, February 22nd. Thank you, G

I'm looking to refine an STL file specifically for 3D printing using Stereolithography (SLA) technology. The core objective is to modify the existing file by adding or removing features to ensure it's fully optimized for printing purposes. My goal is to not only make the file compatible with SLA printers but also to guarantee it meets the high-resolution requirements typical of SLA processes. Key Requirements: - **Feature Modification**: Proficiency in adding and removing elements within the STL file without compromising the integrity of the design. - **SLA Compatibility**: Extensive knowledge in adjusting files to meet the specifics of SLA 3D printing, ensuring the modified file is fully compatible. - **Optimization for Printing**: Skills in ...

I'm looking for a skilled freelancer to overhaul my existing proposal template. The main goal here is to use the template as a tool to more effectively win project bids. We are a modern Managed IT Services, Managed Telecommunications & Managed Print Provider. Your task will cover two main areas: - Introducing a minimal and clean visual style that aligns with...Introduction 4. Client Site Details - Form 5. Hardware Covered 6. Initial Project 7. Managed IT Services & Support (With Image Input & Table for Pricing) 8. Managed Print Solutions ( With Image Input and Table for Pricing Input) 9. Managed Telecommunications (With Image Input and Table for Pricing) 10. Recommendation Summary (Table for Pricing Summary) 11. Inclusions Summary (Table & Image) 12. SLA 13...

I'm looking for an experienced 3D modeler to refine a car body STL file for better printing and functionality. Here's what I need: - Adding/removing elements to enhance aesthetics and practicality - Modifying the file to optimize for both FDM and SLA printing processes - Designing exterior parts that will seamlessly integrate with the existing car body. - The parts in question are: Front, Side, and back glass. Front and Back lights - The front and back lights will be printed in Clear resin then Colored resin will be in cavities that you will design to resemble the design of the original car part/ parts, this applies to the back lights too. - The parts may or will be fitted using: ( Snap fitting, or Pressing in place) you should have prior experience with 3d printing. NO G...

I'm looking for an experienced 3D modeler to refine a car body STL file for better printing and functionality. Here's what I need: - Adding/removing elements to enhance aesthetics and practicality - Modifying the file to optimize for both FDM and SLA printing processes - Designing exterior parts that will seamlessly integrate with the existing car body. - The parts in question are: Front, Side, and back glass. Front and Back lights - The front and back lights will be printed in Clear resin then Colored resin will be in cavities that you will design to resemble the design of the original car part/ parts, this applies to the back lights too. - The parts may or will be fitted using: ( Snap fitting, or Pressing in place) you should have prior experience with 3d printi...

I'm urgently needing an Excel wizard to finesse my data and calculate some critical metrics for my project. **Key Requirements:** - **SLA Days Calculation**: Determine the Service Level Agreement days based on priority. - **Actual Days Calculation**: Calculate the actual days using Date Difference functions. - **Delay Days**: Find the delay by subtracting SLA Days from Actual Days. - **Delay Status**: Categorize delay status into text labels based on a provided range of delay days. - **Date Formatting**: Ensure date columns are correctly formatted to support accurate calculations. **Skills Needed:** - Proficiency in Excel functions and formulas (especially Date Difference). - Ability to categorize data based on conditional ranges. - Quick turnaround with attention to...

I'm seeking an experienced freelancer who can proficiently prepare a tailored Service Level Agreement (SLA) along with a corresponding flow chart. Here's what I need: - Customized SLA: - The entire SLA should be customized according to my specifications. - The SLA must include Key Performance Indicators (KPIs), a comprehensive list of services to be provided, and penalties for any breaches of service. - Flow Chart: - Design a flow chart that aligns with the customized SLA. I am yet to finalize the specific services to be included in the SLA but I will provide this information to you once we begin the project. Ideal skills and experience for this job would include: - Extensive experience in drafting SLAs. - A good understanding o...

Desenvolvimento de uma nova funcionalidade para o MyBB, relacionada à gestão do SLA (Service Level Agreement) por meio da implementação de um "countdown timer". A proposta é a seguinte: Regras para Countdown: Ao receber a primeira mensagem em um respectivo fórum no MyBB, um "countdown timer" será iniciado. Agrupamento por Usuário: Se, outro usuário que não seja o que criou o topico responder, o SLA será pausado. Interface de Contagem: Utilizar um timer de relógio com contagem regressiva que ficará na pagina do forum. Armazenamento de Tempo: O tempo do countdown deve ser registrado no Servidor. Darei mais informações sobre isso num PDF que fiz com o...

I am seeking an Excel expert who can assist in creating a formula for the following tasks: 1) Calculate email response time and resolution time, taking into account the specified working hours: - Monday to Friday (8 am - 8 pm) - Saturday (8 am - 4 pm) - N...response time and resolution time, taking into account the specified working hours: - Monday to Friday (8 am - 8 pm) - Saturday (8 am - 4 pm) - Non-working days will be excluded (Sunday and Public Holidays - based on a list of Public Holidays which will be provided). 2) Based on the calculations in item 1, determine the Performance % against the Service Level Agreement (SLA) for: - Response Time: Within 1 working day - Resolution Time: Within 10 working days Sample data will be provi...

Customer Service Executive - Japan & English Speaker Job Description: Handling inbound calls, email, chat to...customer general enquiries, complaints, and other inquiries for Japanese customers. To exceed customers’ expectation in terms of customer service & accurate information To be able to provide information related to customers’ inquiries in proper and timely manner. To communicate with contracted vendors about customers’ inquiries and queries. Work in a team to achieve the required KPI elements and SLA. Requirements: At least holding an associate degree and/or expected graduate (documents required) Required language(s): Japanese /English MS Office operating and typing skills Preferable attitude: Positive, Fast paced and prompt, Achievement orient...

...Microsoft products and services, and leadership in the industry, emphasizing value and solution-orientedness to customers. • Target Audience: Large and medium-sized businesses from various sectors (finance, telecommunications, retail, energy, public). Service Package Details: Our service package includes various services such as consulting, support, training, planning, customer success management, and SLA processes. It also offers on-site support, comprehensive end-to-end support, hybrid cloud support, local language support, and flexible service options. On-Premise Support: Providing direct technical support on-site for customers. End-to-End Support: Comprehensive support covering all customer needs. Hybrid Cloud Support: Technical support covering both cloud and local en...

I like to do that job। The associate will need to use software tools for quality audit, content editing and data capture. The associate will need to be aware of the operations metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA.

...ticket forms with fields for different types of requests. Ticket categorization and prioritization. Real-time ticket status tracking and comprehensive history. 2. User Authentication and Access Control: Secure user authentication with role-based access control. Admin, agent, and end-user roles with varying permissions. 3. Workflow Automation: Automated ticket assignment based on predefined rules. SLA (Service Level Agreement) management with escalation notifications. 4. Knowledge Base Integration: Integration with an existing knowledge base for self-help and FAQ resources. 5. Reporting and Analytics: Customizable reports and dashboards for performance metrics and KPI tracking. 6. Integration Capabilities: Integration with email for ticket submission. API support for custom i...

Hi Sophia B., Another project for you. We want to create a BLS campaign for customers from Europe and LATAM who used BLS before and reduced their volume or stopped using it in the last 2 months as a reminder of the benefits of BLS. We’ll share this via email, Jumbotron, and push notification. SLA- January 2nd, Thank you, G

...issues • Run ticket reports on a daily, weekly and monthly basis for the customers and the upper management team • Manage engineers, team leads, tech support team and project coordinators remotely • Act as technical team lead on more technical tasks and projects • Manage project transition • Provided training to new employees • Recruit direct employees and third-party companies • Created SLA reports to be presented to the customers and to the upper management team • Performed financial negotiations with customers and third-party companies • Managed resource sharing • Work with the Scila team to constantly grow our network of independent IT engineers around the world Please note this is a long-term position with us. Pay ...

Are you interested in learning the basics of 3D printing? I am looking for a tutor who can teach me how to print a specific object using a 3D printer. I have beginner level expertise in 3D printing and I am not sure which type of 3D printer will be used for the lessons. Ideal skills and experience: - Expertise in 3D printing, pa...learning the basics of 3D printing? I am looking for a tutor who can teach me how to print a specific object using a 3D printer. I have beginner level expertise in 3D printing and I am not sure which type of 3D printer will be used for the lessons. Ideal skills and experience: - Expertise in 3D printing, particularly in printing specific objects - Knowledge of different types of 3D printers (FDM, SLA) - Patience and ability to explain concepts clearly to...

I am looking for a WordPress / Laravel plugin developer who can create 3D printing quote software. The plugin should have the following features: -Primary development of an algorithm for estimating the 3D printing service starting from a 3D .stl .step .stp .iges file, with 3D viewer of the loaded part with automatic calculation of the blank and weight, with two SLS printing technologies and SLA with 15 different materials. The algorithm will calculate the weight of the loaded 3D object for the price of the material. The user will be able to choose three different delivery dates with different prices for each delivery date. You can load the 3D object into the cart by paying by credit card, bank transfer, Paypal. - Construction of a new website - Contact Form: The plugin should inc...

I am looking for a WordPress / Laravel plugin developer who can create 3D printing quote software. The plugin should have the following features: -Primary development of an algorithm for estimating the 3D printing service starting from a 3D .stl .step .stp .iges file, with 3D viewer of the loaded part with automatic calculation of the blank and weight, with two SLS printing technologies and SLA with 15 different materials. The algorithm will calculate the weight of the loaded 3D object for the price of the material. The user will be able to choose three different delivery dates with different prices for each delivery date. You can load the 3D object into the cart by paying by credit card, bank transfer, Paypal. - Construction of a new website - Contact Form: The plugin should inc...

I NEED A SPANISH SPEAKER AND AN ENGLISH SPEAKER TO TEACH ME THROUGH VIDEO SESSIONS. I am looking for an intermediate level instructor with expertise in 3D printers to provide instruction for my project. The ideal candidate should have a strong understanding of FDM, SLA, and SLS 3D printing technologies. They should be able to teach how to operate the machines and provide guidance on troubleshooting and maintenance. The project requires 5-10 hours of instruction.

Hi Sophia B., Attached is file for translation with SLA of Monday, December 11th. Please make sure to translate relevant parts only: Global - English, Arabic, Spanish, Portuguese, Korean, Japanese, Chinese, Vietnamese, Ukrainian and No pon, no map - English, Arabic, Spanish, Portuguese, Japanese, Chinese, Vietnamese, Ukrainian The rest does not require translation into Ukrainian. Thank you

Hi Sophia B., attached are 3 files for translation with SLA of November 6th. Thank you

Hi Sophia B., Please find translation project attached. SLA-Monday, December 4th. G

...looking for a 3D model optimization expert to help me optimize my OBJ model for printing on an SLA 3D printer. Skills and experience required: - Strong knowledge and experience with 3D modeling and optimization techniques - Proficiency in working with OBJ file format - Familiarity with SLA 3D printing technology and its specific requirements - Ability to analyze and identify areas for optimization to achieve higher quality prints - Knowledge of advanced optimization techniques for 3D printing - Attention to detail and ability to ensure that the optimized model maintains its original design and integrity The goal of this project is to achieve advanced optimization for higher quality prints on an SLA 3D printer. The optimized model should have improved surface qual...

Hi Sophia B., A small translation project with SLA of November 25th. thank you, G

I'm looking to have a 3D printer model made using the SLA (Stereolithography) technology. I don't require the model to have any specific scale or size at tis point but as we get into it, mesurments can be fond and then standardized - in the end each 3D file is proportional to the whole project. The 3D printer model is going to be used for personal purposes. I have plan elevations, isometric views that need recalibration back to correct sizes, and 3D isometric views to be converted to full 3D A - Can you give a price on the plan views to extrude (simple) - a single page with multiple images B - an isometric view into 3D model, C - some existing 2D samples to 3D model files. I am working on budgets for this project - hence the break down on getting budget. I am not supply...

...on tickets, trends and groups. inbox Track and manage inbound support tickets from multiple communication channels in one inbox. Ticket assignment Automatically assign tickets to agents and groups based on keywords, requests or characteristics. Ticket topics Create ticket topics with important information such as categories, software used, plugin version, error message, feature requests, etc. SLA management Set deadlines for ticket response and resolution times depending on business hours or categories. Custom ticket statuses Create custom status messages that adapt to your unique workflow. This way you can easily see the processing status of a ticket. automation Automate recurring tasks and perform multiple actions on a ticket with a single click. Saved answers Respond qu...