Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.
Here's some projects that our expert Customer Support specialists made real:
- Scheduling appointments and providing tech support
- Verifying customer accounts via data research
- Language interpreters to provide support locally
- Handling social media interactions with customers
- Managing merchandise in physical stores
- Assessing product pricing in foreign markets
- Responding to customer emails in multiple languages
The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!
130,343レビューから、クライアントは Customer Support Specialists 4.89/5個の星で評価します。Customer Support Specialists を採用する
Cerchiamo un freelance che si occupi di rispondere alle email del nostro servizio clienti B2C del nostro ecommerce. Il lavoro è di 6-8 ore a settimana, si può svolgere da remoto e serve la conoscenza della lingua Italiana. Le domande principali sono dove si trova il mio ordine oppure richieste di reso. La persona deve essere educata, carina ed empatia con i clienti e svolgere il lavoro con professionalità e attenzione.
I am in need of a virtual assistant who can assist me with administrative tasks for both Russian and English languages. The ideal candidate should have experience in handling administrative duties and be fluent in both languages. Tasks that the assistant will be responsible for include but are not limited to: - Managing emails in both languages - Scheduling appointments and meetings - Handling customer inquiries - Data entry and management - Making phone calls to clients The assistant should be available to work over 20 hours per week and be able to communicate effectively in both Russian and English. They should be detail-oriented, organized, and able to work independently. Prior experience working as a virtual assistant is a plus.
Pre-Employment Vetting Project in Poland I am seeking a freelancer who can assist me with pre-employment vetting in Poland. The ideal candidate for this project will have experience in conducting background checks for potential employees. Screening Requirements: - Standard level of screening is required for potential employees Additional Background Checks: - Education and Employment Verification checks are required Urgency: - The vetting process should be completed within 3 days Skills and Experience: - Experience in conducting background checks for potential employees - Strong attention to detail and accuracy in conducting background checks Anyone from any educational background can apply.
I am seeking researchers in Vancouver, Canada to conduct market research for a retail audit. The ideal candidate should have good communication skills. You will have to own an android mobile device to be eligible for this project. You will visit 20 supermarkets in the city of Vancouver, Canada and the payment for this project is €300 Important Information: Please note that this project is currently in progress so you have to be available to begin the project week. The deadline is Thursday 1/06/23 so you must be available to dedicate your time to the project Specific requirements for the project include: - Conducting a retail audits in Vancouver, Canada - Collecting data on your android device using our company app Skills and experience needed for this project: - Str...
I am in need of an Inspections Administrative Assistant for my administrative and environmental projects. The ideal candidate will have experience in preparing inspection reports. The assistant will be responsible for scheduling appointments, communicating with clients and inspectors. I anticipate needing the assistant for 10-20 hours per week. The assistant must be detail-oriented and have excellent communication skills.
We are looking for a salesperson to make outbound calls to potential customers in the clothing industry. Our target market includes both individual consumers and wholesale buyers. As such, we need someone with experience dealing with both types of clients. Ideal Skills and Experience: - Proven track record in sales - Excellent communication skills - Ability to work independently - Experience in the clothing industry - Knowledge of sales techniques for both individual and wholesale clients
JOB DESCRIPTION We are looking for a Virtual Assistant to provide administrative support to our team while working remotely. As a Virtual Assistant, you will perform various administrative tasks, including answering emails, chats, phone calls, creating and modifying bookings in the system. For this role, a strong Internet connection, laptop/PC with headphone or smartphone is required, along with experience using communication tools. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision. Responsibilities >Respond to emails/chat messages/incoming phone calls Preferably between 9 AM to 3 PM Australian EST >Calling to prospective customers/client >Provide quotes/invoices for the event and followup >Take new a...
Make outbound phone calls to customers B2B to provide assistance and support and look if they have any new requirement of Machinery and following which you can pass on the details to us to take it forward. We will provide you the list of customers. English may not be compulsory as many customers may prefer Marathi & Hindi. Looking forward to work with you. Cheers !
Are you an engaging and outgoing person with superb verbal and written English skills? Do you have a fun personality and enjoy the opportunity to make connections with individuals? If that is the case, we would be thrilled to have you as part of our team! Your role will involve engaging in conversations with our customers and building rapport with them! You will be required to follow the given scripts and directions to offer an extraordinary experience for our clients. You will be working with a small highly-motivated team of individuals with clients internationally. Shift Available: (3AM - 11AM GMT+5:30) What you can expect as our Sales Representative and our company: - Managing and maintaining relationships with customers - Responding to inquiries from customers in a fun and enga...
I am in need of a reliable and efficient virtual assistant who can handle my daily tasks, oversee project status, and maintain regular communication with freelancers involved in my ongoing projects. The assistant will be responsible for reporting urgent matters directly to me and providing support in various administrative tasks such as data entry, email management, web research, and schedule management.
I am starting a new enterprise that offers events or experiences, and my primary goal is customer engagement. I am looking for a freelancer who can help me achieve this goal by providing the following skills and experience: - Marketing and branding expertise to create a strong brand identity and awareness - Social media management to engage with potential customers and build a community - Event planning and management skills to organize successful events and experiences - Customer service skills to ensure customer satisfaction and loyalty The ideal freelancer will have experience working with startups and be able to provide creative and innovative solutions to help my enterprise stand out in a competitive market.
Apologies for the confusion. Here's a revised version of the job advertisement to align with your requirements: **Job Title: Virtual Assistant Extraordinaire** Are you a skilled and proactive Virtual Assistant seeking an exciting opportunity to showcase your talents? Look no further! We are currently hiring a Virtual Assistant who possesses a wide range of skills and expertise to assist with various tasks. If you're a self-motivated individual with a knack for organization and a passion for delivering exceptional support, we want to hear from you! **Responsibilities:** - Utilize your expertise in Etsy, YouTube, Facebook, and Amazon to optimize performance and drive sales. - Conduct thorough customer research to identify trends, preferences, and growth opportunities. - Respond...
Apologies for the confusion. Here's a revised version of the job advertisement to align with your requirements: **Job Title: Virtual Assistant Extraordinaire** Are you a skilled and proactive Virtual Assistant seeking an exciting opportunity to showcase your talents? Look no further! We are currently hiring a Virtual Assistant who possesses a wide range of skills and expertise to assist with various tasks. If you're a self-motivated individual with a knack for organization and a passion for delivering exceptional support, we want to hear from you! **Responsibilities:** - Utilize your expertise in Etsy, YouTube, Facebook, and Amazon to optimize performance and drive sales. - Conduct thorough customer research to identify trends, preferences, and growth opportunities. - Respond...
We are looking for a skilled professional who can help us manage our hotel bookings for the next 6 months and beyond. The ideal candidate should have experience in administrative support, business planning and strategy, communications, competitive analysis, lead generation, marketing strategy, partnership development, price and quote negotiation, relationship management, and sales. As the hotel bookings manager, you will be responsible for overseeing the reservation process, ensuring that all bookings are accurate and up-to-date, and managing the relationships with our hotel partners. You will work closely with our sales and marketing teams to develop and implement strategies to increase bookings and revenue. I need an expert that knows what tools I need to buy to increase reservatio...
I am looking for a skilled tele caller to assist me with lead generation. The target audience for these calls will be both businesses and individuals. The desired outcome of the calls is to collect information. Ideal Skills and Experience: - Excellent communication skills - Experience in lead generation - Ability to handle both business and individual calls - Detail-oriented and organized - Proficient in data entry and management - Familiarity with CRM software - Previous experience in customer support is a plus
We are part of a worldwide network providing drug testing services. We have a presence in multiple countries. Our client wants us to conduct drug testing around France, Feyzin. We will train you on how to do it and provide the necessary supplies and tools. You will have to either go to the client's residence or office to collect the provided urine sample or rent a meeting room to host the session. Meeting room rental costs will be borne by us. Thereafter I will guide you on how to perform the testing hygienically and you will send us the result. We will compensate you for every test done.
I'm looking for an Italian girl to call Italian real estate agencies on the phone in my name, to send them to an event where I offer them a collaboration for the marketing of the villas we are building in Sardinia. There are 100 Agencies to contact with a short call in which you only have to ask for the e-mail address and the person to send an invitation to. The purpose of this project is to invite Swiss real estate agents to an event in Sardinia to offer them a business opportunity by offering their clients seaside villas in Sardinia. For this project I need 1 person skilled on the phone. All this must be done in two week at the latest.
I am looking for a virtual assistant to help me with various tasks for my business. Must be located in Ghana.
Are you a talented communicator with excellent phone etiquette? Do you enjoy assisting customers and providing exceptional service? Look no further! Our dynamic and growing business is currently seeking a dedicated Call Answering Person to join our team on a freelance basis. Responsibilities: As our Call Answering Person, your primary responsibility will be to answer incoming calls promptly and assist callers with their inquiries. Additional duties may include: 1. Greeting callers in a friendly and professional manner. 2. Gathering and verifying caller information as required. 3. Providing accurate and relevant information to callers. 4. Taking messages and relaying them to the appropriate party. 5. Escalating urgent or complex issues to the relevant supervisor. 6. Maintaining detailed a...
We are part of a worldwide network providing drug testing services. We have a presence in multiple countries. Our client wants us to conduct drug testing around France, Beauzelle. We will train you on how to do it and provide the necessary supplies and tools. You will have to either go to the client's residence or office to collect the provided urine sample or rent a meeting room to host the session. Meeting room rental costs will be borne by us. Thereafter I will guide you on how to perform the testing hygienically and you will send us the result. We will compensate you for every test done.
We are part of a worldwide network providing drug testing services. We have a presence in multiple countries. Our client wants us to conduct drug testing around Mexico, Matamoros. We will train you on how to do it and provide the necessary supplies and tools. You will have to either go to the client's residence or office to collect the provided urine sample or rent a meeting room to host the session. Meeting room rental costs will be borne by us. Thereafter I will guide you on how to perform the testing hygienically and you will send us the result. We will compensate you for every test done.
We are part of a worldwide network providing drug testing services. We have a presence in multiple countries. Our client wants us to conduct drug testing around Mexico, Matamoros. We will train you on how to do it and provide the necessary supplies and tools. You will have to either go to the client's residence or office to collect the provided urine sample or rent a meeting room to host the session. Meeting room rental costs will be borne by us. Thereafter I will guide you on how to perform the testing hygienically and you will send us the result. We will compensate you for every test done. For this project, you will need to travel out to Matamoros.
Confirmis is a Singapore-based business information provider specializing in connecting businesses with global capabilities; comprised of industry veterans, Confirmis business model is designed to overcome perennial lack of data (let alone quality data) to support effective decision making, particularly in developing economies. JOB DESCRIPTIONS & REQUIREMENTS: - The researcher will conduct research to identify all available state (provincial) and national litigation sources (court database); - Conduct research the provided individual(s) in all litigation sources in both native language and English; - Conduct research the provided individual(s) in all local and national news medias in both native language and English. Example of worthy and relevant news: -Court (legal) actio...
I need a virtual assistant to handle social media and lead follow up by text, phone and email. We work for data entry, collecting info from leads and clients by phone, email and texts. Creating some contents for email and texts, Entering some information into CRMs, and doing some Insurance quotes. Work will be on my day, my computer and assistant will control by zoom and share their webcam. Need someone who can speak Punjabi, Hindi and English.
Hi It’s all about online Aari and embroidery class Learn to design the new fashion We also do ready worked blouse bits which u can directly stitch
I am looking to hire a part-time personal assistant who can help me with various administrative tasks on a regular basis. The ideal candidate should have intermediate level experience in personal assistance. Tasks: - Handling my emails and calendar management - Scheduling appointments and meetings - Making travel arrangements - Researching and compiling information - Organizing and filing documents Hours: I require the personal assistant's services for more than 20 hours per week. Skills and Experience: - Proven experience in personal assistance, preferably at an intermediate level - Excellent organizational and time-management skills - Strong communication skills - Proficient in Microsoft Office and Google Suite - Ability to work independently and take initiative A...
Freelance Executive Assistant (Property Company) - UK BASED ONLY (Ideally Greater Manchester) Company Overview: We are a dynamic property company specializing in the acquisition, development, and management of residential and commercial properties. We are seeking a highly organized and efficient freelance Executive Assistant to provide comprehensive support to our executive team. This role offers a flexible work arrangement, allowing you to work remotely while assisting our executives in driving our business forward. Job Summary: As a freelance Executive Assistant, your primary objective will be to "Do Everything" to proactively free up the Directors' time and ensure smooth operations. You will act as a gatekeeper, managing communications and providing first response...
We are looking for someone to perform an in-person audit at a testing center in Takasaki-City. This audit is being conducted to assess if the staff on site is following the rules and regulations and are monitoring test takers to ensure there is no cheating going on. This is a great opportunity to help improve standardized test administration. We provide full training and this assignment will pay $18 USD/hr. Please let me know if you are interested. ***PLEASE NOTE: Once you are booked the audit cannot be postponed or assigned to a different freelancer.***
I'm looking for experienced staffs & electricians to help with an upcoming election. This project requires expertise in campaign strategy, voter outreach, and polling and data analysis, so it's essential that the right candidates have a proven track record in these areas. The chosen candidate must provide evidence of their past work to demonstrate their qualifications. Since this is a complex project that involves a considerable amount of work, the successful freelancer should anticipate a project duration of more than 3 weeks.
As a leading cryptocurrency company, we are seeking a dedicated Support Team to join our 24/7 crypto support department. As a team, you will play a crucial role in providing top-notch customer support, addressing clients' crypto-related inquiries, and delivering exceptional service. Responsibilities: - Engage with customers in real-time through our live chat platform, providing timely assistance and resolving their crypto-related questions, concerns, and requests. - Deliver accurate information about cryptocurrencies, blockchain technology, and Pexo AI's products and services. - Assist customers with account inquiries, deposit and withdrawal processes, and general support, ensuring a seamless user experience. - Demonstrate a strong understanding of basic cryptocurrency concepts...
Looking for an advanced US-based customer service agent to work on phone, video conference, email, and chat channels. The ideal candidate should have extensive experience in customer service and sales. Specific skills required include sales and upselling expertise. We are hiring customer service representative for online retail customers with advanced communication and interpersonal skills. We are looking for candidates based in the US. The main job is help customers place orders, inform them of the status of their order and address any issues they may have when receiving their shipment. It may also gather customer information and inquire about customer satisfaction, also sometimes ship marketing material by post to our customers in US. You need to be available on demand from 12pm to 9p...
I am looking for an experienced freelancer to provide customer service. This position will involve using email as a primary form of communication and having limited authority to resolve issues. The freelancer should consult with me before making major decisions. I expect the freelancer to provide customer service between 10-20 hours per week. The ideal candidate must be professional, knowledgeable, patient, and friendly. We require an English level close to or at a native level. They must be able to work independently and be clearly organized in their work. Are you the right candidate? If so, please get in touch!
I am looking for someone to assist me with a Pre Employment Vetting project in Brno, Czech Republic. The requirements for this project are as follows: Background Check: - Basic level background check is required. Verification: - Specifically, we need to verify the Education and Employment History of the candidate. Additional Services: - Employment reference checks are required. Ideal Skills and Experience: - Experience in conducting background checks and verification of Education and Employment History. - Knowledge of the laws and regulations around employment in the Czech Republic. - Strong attention to detail and ability to manage sensitive information. - Ability to communicate effectively with the client and provide regular updates on progress.
We are seeking a highly motivated and results-driven Online Sales Representative to join our dynamic team at DOT MUSIC CO. As an Online Sales Representative, you will play a crucial role in expanding our client base by reaching out to potential customers on various social media platforms. Your primary responsibility will be to effectively communicate the value and benefits of our digital services, persuading and convincing potential clients to partner with us. Responsibilities: 1. Proactively engage and build relationships with potential clients through social media platforms like Instagram. 2. Identify and target potential customers who would benefit from our digital services. 3. Present our service offerings in a persuasive and articulate manner, highlighting their value proposition an...
I am in need of expert telecalling services for my project. The purpose of this campaign is to provide our current and prospective customers with the best customer service possible. To do this, I require a team of devoted telecalling professionals who can answer calls and interact with customers within a maximum period of 4 hours per day. A successful bidder must have experience in telecalling and excellent communication skills to be able to efficiently respond to customer queries. Any additional details that are necessary will be provided upon acceptance of the project.
I am looking for a freelancer who can help me drive sales or leads for my existing business, Soni Nensi. We offer both products and services, and our primary goal for this project is to increase revenue. Ideal skills and experience: - Proven track record of driving sales and generating leads - Expertise in digital marketing and advertising - Familiarity with our industry and target audience - Strong analytical skills to measure and optimize campaign performance - Creative thinking to come up with unique marketing strategies - Excellent communication and collaboration skills to work closely with our team. We are open to discussing different approaches and strategies for achieving our goal, and are looking for a freelancer who can provide expert guidance and execution.
Confirmis () is a Singapore-based business information provider specializing in connecting businesses with global capabilities; comprised of industry veterans, Confirmis business model is designed to overcome perennial lack of data (let alone quality data) to support effective decision making, particularly in developing economies. As a Site Verifier, you will be responsible for verifying a company’s existence through visual data by conducting a site visit to ensure that we provide reliable and accurate information to our client. JOB DESCRIPTION: • Conduct basic verification with the subject company’s authorized representative, such as line of business, key executives' name, etc. • Take pictures of the subject company and its vicinity, as per Confirmis&rsq...
Pre-Employment Vetting Project in Nancy, France I am seeking a freelancer who can assist me with pre-employment vetting in Nancy, France. The ideal candidate for this project will have experience in conducting background checks for potential employees. Screening Requirements: - Standard level of screening is required for potential employees Additional Background Checks: - Education and Employment Verification checks are required Urgency: - The vetting process should be completed within 2 days Skills and Experience: - Experience in conducting background checks for potential employees - Strong attention to detail and accuracy in conducting background checks Anyone from any educational background can apply.
I am in need of a virtual assistant to handle phone support for my business during my business hours in my time zone. As a customer service representative, you will be responsible for answering inquiries from customers and resolving their issues. I do not have any specific guidelines or scripts for handling customer inquiries, but I expect you to be able to handle them professionally and provide excellent customer service. We are located in Brisbane, Australia. Our hours are 9am to 5pm, Monday to Friday. You will be required to answer phones, book in appointments, take orders, notes, and other phone based rolls. Ideal skills and experience: - Previous experience in customer service - Excellent communication skills - Ability to handle high-pressure situations - Familiarity with custo...
Looking for an Inbound Call Centre Agent who can provide excellent customer service in English. The purpose of the calls is to provide customer service to clients. The agent will be required to work for 5-8 hours a day. Multilingual skills are a must-have for this position. The ideal candidate should be able to speak multiple languages fluently.
Looking for online chat support and sales agent. Working time from 10am to 7pm. Your job will be contact and assist to new clients and onboard them to our company. We offer $250/monthly salary for first 3 months + bonuses after month 3 there will be increases of salary every 3 months.
Check info@ email account once a day Update and create brochures Customer support Social media posts once a week Create Newsletter once a quarter Update lastpass for new login details to new systems Update or create powerpoint presentations Oversee marketing and sales on training academy and provide weekly report to directors Project management for new projects adhoc Call architects to arrange call with director or Zoom calls with team Update basecamp on whats been done Contact business brokers and M&A experts weekly to find businesses Oversee selectabase and project manage mailshots (architects and other cos) Post on social media looking for businesses to buy Help us administer Update calendly calendar
NO AGENCIES We are looking for telemarketers to work as a team with our customer account managers. You must be available to work from 8 a.m. to 5 p.m., Monday to Friday, UTC-4, Quebec time. Experience in cold calling (generating appointments) essential. Looking forward to meeting you.
Looking for a virtual assistant that will hem me and my company with various tasks. All tasks will be explained in detail and are doable by any person. No education is needed. Payment is to be discussed.
Job Description: We are seeking a talented and experienced Freelancer Reputation Booster to help us enhance our career profile on freelancing marketplaces. As a Reputation Booster, your primary responsibility will be to strategically improve our online reputation, increase positive feedback, and boost our proposal success rate. Your efforts will play a vital role in attracting high-quality clients and securing more rewarding projects. Responsibilities: • Evaluate our existing freelancer profile and identify areas for improvement. • Develop and implement a reputation enhancement strategy to boost our proposal success rate. • Proactively engage with past clients to gather feedback, testimonials, and endorsements. • Showcase our expertise, reliability, and profession...
- SUMMARY This position is part of our customer service function that focuses on handling customer inquiries for our rental management reservations. - ESSENTIAL DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. * Answer inbound client calls to assist and resolve any concerns, using high-performing customer service skills while meeting and maintaining expected KPI's * Perform incoming online chats to assist and resolve client concerns * Provide detailed communication and documentation of interactions with clients and employees within Renters Warehouse's CRM * Enforce all lease terms and issue lease violations as needed - E...
Job Description: We are seeking a Remote Customer Service Representative to provide exceptional customer service to our USA-based customers. The ideal candidate will be available from 12 noon to 8 in the evening, Monday to Friday. The position is remote, and the candidate will work from their own location. Responsibilities: Respond to customer inquiries via phone promptly and professionally. Resolve customer issues or complaints in a timely and efficient manner. Manage and document customer interactions using the provided app. Work collaboratively with other team members to ensure customer satisfaction. Provide accurate information about products and services to customers. Requirements: Prior customer service experience is preferred. Must have excellent verbal and written communication ...
Looking for an experienced professional to complete a pre-employment vetting process for a single candidate in Ashgabat, Turkmenistan. The process will involve education verification only. The project has a tight deadline of 1 week, so the ideal candidate will be able to complete the process efficiently and accurately. Strong attention to detail and experience in conducting background checks is a must.
Pre-Employment Vetting Project in Ghent, Belgium I am seeking a freelancer who can assist me with pre-employment vetting in Ghent, Belgium. The ideal candidate for this project will have experience in conducting background checks for potential employees. Screening Requirements: - Standard level of screening is required for potential employees Additional Background Checks: - Education and Employment Verification checks are required Urgency: - The vetting process should be completed within 2 days Skills and Experience: - Experience in conducting background checks for potential employees - Strong attention to detail and accuracy in conducting background checks Anyone from any educational background can apply.
Confirmis () is a Singapore-based business information provider specializing in connecting businesses with global capabilities; comprised of industry veterans, Confirmis business model is designed to overcome perennial lack of data (let alone quality data) to support effective decision making, particularly in developing economies. As a Site Verifier, you will be responsible for verifying a company’s existence through visual data by conducting a site visit to ensure that we provide reliable and accurate information to our client. JOB DESCRIPTION: • Conduct basic verification with the subject company’s authorized representative, such as line of business, key executives' name, etc. • Take pictures of the subject company and its vicinity, as per Confirmis&rsq...