Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.

Here's some projects that our expert Customer Support specialists made real:

  • Scheduling appointments and providing tech support
  • Verifying customer accounts via data research
  • Language interpreters to provide support locally
  • Handling social media interactions with customers
  • Managing merchandise in physical stores
  • Assessing product pricing in foreign markets
  • Responding to customer emails in multiple languages

The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!

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    I am in need of competent telecallers with UK accents to handle sales calls in the technology industry. The ideal candidate should have a good understanding of this market and solid experience in sales calling. Key Requirements: - Previous experience in sales calls, ideally in the technology sector - Must have a pleasant UK accent - Mid-level experience preferred The project is centered around selling technology solutions, hence knowledge in this area would be a plus. Successful candidates will be required to engage in calls with potential leads, explain the product features, and close sales. A sound understanding of the UK market is crucial, as well as a proven track record in sales. Please only apply if you have the relevant skills and experience.

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    6 入札
    Versatile Virtual Assistant Needed 6 日 left
    認証完了

    I'm looking for someone smart with a good English and a quick learner for couple of purposes, might be dropshiping, no special skills needed, please contact me, automated message will be ignored.

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    bahis sitenizde canlı destek ekibinizde görev almak için buradayım. Kabul ediyorum, deneyim konusunda eksikliklerim olabilir ancak öğrenmeye ve kendimi geliştirmeye son derece açığım. Ayrıca, kumar dünyasına dair biraz bilgiye sahibim ve işimi en iyi şekilde yapabileceğimi kanıtlayabileceğime inanıyorum. Neden bana şans vermelisiniz? Kumar Bilgim: Kumar dünyasını biraz olsun biliyorum. Temel kumar terimleri, oyun kuralları ve genel kumar pratikleri hakkında bilgi sahibiyim. Bu, müşterilere daha iyi rehberlik sağlayabilmem ve sorunları daha etkili bir şekilde çözebilmem için bir avantaj olabilir. Esnek ve Öğrenmeye Açık Yaklaşım: Deneyimsiz olabilirim ancak öğrenmeye ve kendimi geliştirmeye her zaman açığım...

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    I am in need of a highly skilled and qualified Virtual Assistant who has proficiency in communication, social media and content creation. This person will need to have basic computer knowledge and ideally, they would be fluent in both Hindi or Punjabi along with English. Key Responsibilities: - Strong communication: This entails not just interacting effectively but also producing high quality, clear, and concise content. - Social Media and Content Creation: Having experience and skills in managing, strategizing, and creating content for various social media platforms. - Computer Proficiency: Basic knowledge to operate, troubleshoot, and maintain computers. Qualifications: - Proficient in Hindi or Punjabi and English in terms of speaking and listening - Proven experience with Microsoft Of...

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    I’m on the hunt for a customer service representative specialized in appointment scheduling. You will be taking inbound calls and arranging home visits for our onsite computer repair service. While putting our customers' needs first, you'll also: - Manage all customer interaction documentation with our CRM system. Proven experience with CRM systems is favored. - Prioritize your work to increase our call resolution rate. Past success in a high-resolution rate role is ideal. An eye for detail, excellent communication skills, and a knack for problem-solving in high-paced call environments would be a definite advantage. Join me in streamlining our customer's path to in-home tech solutions!

    $11 / hr (Avg Bid)
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    I'm searching for a professional well-versed in managing Facebook Marketplace accounts. Your job will be to efficiently manage and oversee more than 500 accounts. Key Responsibilities: - Managing all account listings - Carry out regular updates and maintenance tasks Skills and Experience Required: - Proven experience with Facebook Marketplace, specifically in managing a high number of accounts - High proficiency in data management and customer service Applications should include detailed past experiences handling similar tasks. Applicants with rich Facebook marketplace experience will be preferred. Please note, this project doesn't require a specified number of work hours per week. I'm more interested in output efficiently rather than hours spent. Looking forward to fin...

    $162 (Avg Bid)
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    I'm in need of a full-time freelancer who can help me with my Turo rental business. This role will be mainly focused on customer support and billing management. Key responsibilities include: - Customer Support: You'll be handling customer inquiries, resolving billing issues, and assisting with account management. A friendly and professional demeanor is essential. - Billing Management: You'll be responsible for generating and tracking invoices, handling payment processing, and ensuring that our subscription management is efficient and error-free. - Reporting and Analytics: You'll need to provide regular reports on billing data, customer issues, and support metrics. A good eye for detail and strong analytical skills are important. - Have a solid understanding of the Tur...

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    Merhabalar, 28 yaşında ve lisans(iktisat) mezunuyum. Aktif olarak 16 yıldır bilgisayar kullanıyorum. Çözüm odaklı biriyim. Stres yönetimi ve ikili diyaloglarda oldukça yetkinim. Daha öncesinde Akbank Müşteri Temsilciliği ve Tıbbi Satış Temsilciliği gibi işler yaptım. Birden fazla bilgisayarım var ve evden çalışmaya müsaitim. Esnek çalışma saatlerine uyum sağlayabilirim. Hızlı öğrenen biriyim. Klavyemde oldukça hızlıdır. Ulaşabileceğiniz mail adresim : @gmail. com

    $14 / hr (Avg Bid)
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    I am seeking a customer service specialist to assist with phone calls, emails, and live chat support in English. Key Responsibilities: - Answering incoming phone calls from customers with professionalism and providing appropriate assistance. - Responding to customer emails in a timely and effective manner. - Providing support and resolving customer issues through live chat. Ideal Candidate: - Proficiency in English is a must, as most of our customers are English speakers. - Previous experience in customer service, specifically with phone, email, and live chat support. - Excellent communication skills and a strong customer service orientation. - Ability to work 4-8 hours daily, with flexibility for additional hours, if needed.

    $17 / hr (Avg Bid)
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    I’m on the hunt for a customer service representative specialized in appointment scheduling. You will be taking inbound calls and arranging home visits for our onsite computer repair service. While putting our customers' needs first, you'll also: - Manage all customer interaction documentation with our CRM system. Proven experience with CRM systems is favored. - Prioritize your work to increase our call resolution rate. Past success in a high-resolution rate role is ideal. An eye for detail, excellent communication skills, and a knack for problem-solving in high-paced call environments would be a definite advantage. Join me in streamlining our customer's path to in-home tech solutions!

    $11 / hr (Avg Bid)
    $11 / hr 平均入札額
    34 入札

    I'm in need of a remote assistant to help me with various administrative tasks on a daily basis. Key Responsibilities: - Making phone calls and responding to them on my behalf. - Setting up meetings and appointments in Google Calendar. - Managing my accounts and keeping them organized. - Handling other miscellaneous tasks as needed. Communication: - I prefer to communicate task updates and instructions through email. Ideal Skills & Experience: - Proficiency in Google Calendar. - Excellent organizational and communication skills. - Prior experience in handling administrative tasks. - Ability to make phone calls and take messages professionally. - Strong attention to detail and commitment to meeting deadlines.

    $18 / hr (Avg Bid)
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    I'm in need of a skilled Virtual Assistant. The ideal candidate must be able to handle a variety of tasks such as: - Email management: Organizing and responding to emails in a timely and professional manner. - Scheduling appointments: Setting up and managing my schedule, ensuring I am kept on track. - Research and data entry: Undertake necessary research and input data accurately. Furthermore, proficiency in tools such as email, phone calls, and instant messaging is required for efficient communication. I am seeking someone who is available on a flexible as-needed basis. Previous experience in a similar role would be an advantage. Looking forward to your proposals!

    $30 / hr (Avg Bid)
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    My firm is in need of a reliable virtual assistant to support us with administrative tasks, data entry and customer support. Work will be done from home, anywhere in the world, between 8AM - 4PM EST. Key responsibilities: - Conducting a variety of administrative tasks - Ensuring accurate and timely data entry - Providing top-notch customer support Skills Required: - Intermediate proficiency in G Suite - Strong administrative skills - Effective customer dealing capabilities

    $16 / hr (Avg Bid)
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    I am on the hunt for five top-notch, native English-speaking customer support agents. The successful candidates must possess expert-level experience in customer support. Shift flexibility is a must as I require coverage across morning, afternoon and evening shifts. Extensive customer support experience is essential, and having a proven ability to handle complex queries in a professional manner will definitely make you stand out. SKILLS AND EXPERIENCE: - Expert proficiency in English - Exceptional communication and problem-solving skills - Ability to work various shifts - Proven experience in high-level customer support. I encourage all qualified applicants to place a bid. Let's make customer satisfaction our top priority!

    $11 / hr (Avg Bid)
    特集
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    I'm in need of a virtual assistant to support me with a range of tasks related to real estate and administration. Can work from 12pm spanish time. Ideally from ARGENTINA or an equivalent/closer time zone to Spain. English level: Upper intermediate or higher. Spanish level: Advanced or higher. Key responsibilities include: - Managing my inbox and responding to emails - Handling various administrative tasks - Conducting research on different topics - Organizing information in Excel - Scheduling appointments and managing my calendar The ideal candidate should: - Be able to dedicate between 10-20 hours per week to this role. - You can make calls and videocalls and mantain fluid communication. - Possess strong organizational and time management skills. - Have a background in real esta...

    $15 / hr (Avg Bid)
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    I'm in need of a skilled appointment setter with experience in telemarketing to work in the UK time zone. The ideal candidate should have a background in the home improvement industry. Key Responsibilities: - Contacting homeowners effectively and - Scheduling appointments for our sales team Ideal skills and experience: - Proven track record in telemarketing - Excellent communication and interpersonal skills - Ability to work efficiently in the UK time zone - Be a team player and eager to grow. - Fluent English.

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    10 入札

    Salary 2000 EUR Montly + bonuses I am looking for a native German-speaking individual who can effectively offer customer support for my business. Key Responsibilities: - Responding to customer queries over the phone with promptness and professionalism. - Resolving customer complaints while maintaining a positive and empathetic attitude. - Providing information and assistance regarding products to the customers. Ideal candidate's profile: - Proficient in German (native speaker level) - Proven experience in customer service - Ability to manage stressful situations - Excellent communication skills, especially over the phone. If you believe you're a good fit, please make a bid. Looking forward to working with a dedicated professional who can handle our German customer base eff...

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    We need a Facebook Community Moderator for a 7K-member group - POD (print-on-demand) brand. Responsibilities: - Build close relationships with the members, able to collect their insights via community - Implement the community moderation strategy, ensuring its effectiveness - Create attractive content to boost the engagement rate - Regularly review posts, comments, and media shared within the Facebook group to ensure they adhere to community guidelines and standards. - Collaborate closely with other moderators, administrators, and relevant teams to align efforts, share insights, and coordinate initiatives aimed at enhancing customer engagement and satisfaction. - Analyze group metrics, engagement levels, and member feedback to identify trends, opportunities, and areas for improvement, ...

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    I'm looking for an expert appointment setter for sales calls with new leads. Your main responsibility will be to make phone calls and arrange sales meetings. Ideal Skills and Experience: - Proven experience in sales calls - Possess an excellent telephone manner - Proficient in the English language - Comfortable with cold calling - Experience working with new leads. This is a crucial role that will directly influence our sales volume, therefore, a track record of successful appointment setting for sales teams is preferred.

    $290 (Avg Bid)
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    16 入札

    We are looking for a virtual assistant to support me with email management and data entry tasks. It’s very simple and easy. You’ll be assigned tasks needed to be completed within a timeframe assigned to each task. There will be given training so you understand how to handle tasks given. The ideal candidate should have: - Be able to work alone/independently - Capable of being a loyal team member - Willing to learn This would be a part-time job, requiring 15-30 hours per week. Schedule is flexible so you may work any day. If you're ready for a new job as remote virtual assistant, please message us or Apply Now!!

    $8 / hr (Avg Bid)
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    Salary 2000 EUR Montly + bonuses I am looking for a native German-speaking individual who can effectively offer customer support for my business. Key Responsibilities: - Responding to customer queries over the phone with promptness and professionalism. - Resolving customer complaints while maintaining a positive and empathetic attitude. - Providing information and assistance regarding products to the customers. Ideal candidate's profile: - Proficient in German (native speaker level) - Proven experience in customer service - Ability to manage stressful situations - Excellent communication skills, especially over the phone. If you believe you're a good fit, please make a bid. Looking forward to working with a dedicated professional who can handle our German customer base eff...

    $15 / hr (Avg Bid)
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    16 入札

    I'm in need of a virtual assistant to help with a variety of tasks. One of the primary responsibilities will be finding jobs leads across all industries.l for our cleaning business. Key Responsibilities: - Researching and identifying job leads in all industries - a possible ongoing role for answering emails and messages as well as scheduling appointments. Your primary focus will be on searching for potential job opportunities across various sectors. You should have a keen eye for detail and a thorough understanding of the current job market. This role requires someone with excellent organization skills and a proactive attitude towards task management. Previous experience in lead generation and virtual assistance would be a significant advantage.

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    I'm in urgent need of a diligent and experienced remote assistant who can help me streamline my daily tasks. Your main responsibilities will include data entry, email management, and calendar management. Key tasks include: - Conducting data entry: You'll be required to manage and organize data effectively. - Email management: Checking, sorting, and responding to my emails will be one of your daily tasks. - Calendar management: Organizing and scheduling appointments, meetings, and events will be part of your duty. As this is a daily role, you must be available and committed to this schedule. Moreover, I prefer email as the significant mode of communication. Prior experience in a similar role utilizing the mentioned skills would be advantageous. Your attention to detail, great o...

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    I am looking for a dedicated and professional female telecaller. The purpose would be to make outbound calls to prospective customers and generate sales. We are focusing on both individual and business clients. Key Responsibilities would be: - Making outbound calls to potential customers - Providing details about our personal loan and credit card offerings - Converting these interactions into tangible sales Ideal Candidate's Skills and Experience: - Female candidates only - Proven experience in telecalling, specifically in sales of financial products like Personal Loans and Credit Cards - Outstanding communication and negotiation skills - Ability to create rapport with customers Working Hours: I expect you to work for less than 4 hours daily. It will be about managing your time ef...

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    I require assistance to reschedule my existing appointment for a US tourist visa as I need earlier suitable date. This task requires careful attention to detail to ensure no mistakes are made that could potentially delay the process. Key Task Includes: - Seeking an experienced individual proficient with visa procedures who understands the rescheduling process thoroughly. - I expect a smooth handling of the rescheduling with no errors or issues, as any delay could disrupt my travel plans. Ideal Skills/Experience: - Prior experience in handling visa appointment procedures, ideally for US tourist visas. - Understanding of the intricacies of appointment rescheduling. - Familiarity with handling confidential information, given the sensitive nature of the task.

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    Office Assistant for Emails & Data 1 日 left
    認証完了

    I need a virtual office assistant primarily for managing emails and appointments, as well as some data entry tasks. The ideal candidate would be skilled in the following areas: - Proficient in Microsoft Office Suite: As a part of this role, you will be handling my email and appointments. Familiarity with Microsoft Outlook will be a plus. - Google Suite: Your knowledge and experience with Google Suite, particularly Google Calendar, will be essential as well. I'd like you to maintain my calendar and schedule, so you should be comfortable working with this tool. - Data Entry: You will also assist with some basic data entry tasks. Therefore, attention to detail and accuracy are important. I'm looking for someone who can commit around 10-20 hours a week to start, with the potential ...

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    My Startup is in urgent need of a skilled Telecaller dedicated to generating leads in the Healthtech industry. We're looking for someone with excellent communication skills, a comprehensive understanding of Healthtech products, and proven experience in cold calling. This role is crucial in reaching our target audiences, which include healthcare professionals, patients, caregivers, and insurance providers. Languages: English and Hindi. Any other languages known would be cherry on cake. Ideal Skills and Experience: - Strong interpersonal and communication skills - Deep understanding of Healthtech industry - Proven track record of successful cold calling - Ability to engage and build rapport with healthcare professionals, patients and caregivers, and insurance providers. By joinin...

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    Appointment Scheduling and Sales 1 日 left
    認証完了

    We are a fashion & lifestyle PR agency. Currently, we are on the hunt for a committed person with positive and welcoming personality? Join our team in Appointment Scheduling & Sale! Your main responsibilities will include scheduling appointments via phone, and ensuring a smooth customer experience. Requirements 1. sharp instinct for suitable brands (examples attached) 2. clear communication and listing skills to close deals 3. energetic and inspiring personality This is a straightforward and well-paid job. We provide a free calling line. You can earn above-average, at around $2,000 - $5,000. I look forward to speaking with you soon. Best regards Alex

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    I'm in need of a dedicated and skilled customer service expert with at least 5 years of experience to help me manage my e-commerce store's customer service operations. Key Responsibilities: - Handling order tracking and fulfillment - Managing returns and exchanges - Answering customer inquiries - Responding to live chat - Making phone calls when necessary - Reaching out to customers for reviews - Reviewing and auditing invoices from the optometry lab and fulfillment center - Responding to social media messages and comments - Assisting in signing up new affiliates - Conducting influencer outreach Skills and Experience Required: - At least 5 years of experience in customer service, preferably in an e-commerce setting - Proficiency in using Live chat software, Phone call softwar...

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    I'm in need of a personal virtual assistant. The ideal candidate should be adept at managing emails, calendars, and travel arrangements. Good communication skills are a must. Proficiency in Microsoft Office or Google Suite and project management software is a plus.

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    UK-Based Assistant 1 日 left
    認証完了

    I am looking for someone based in the UK to assist me with my online business. The major responsibilities include: - Customer Support: You'll be tasked to answer basic customer inquiries. It's an easy commission based job that anybody can do on side, just the basic requirement is the person should be located in the UK.

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    We're on the search for a dedicated Customer Support Specialist for a part-time (4 hours/day) position to enhance our customer satisfaction. Key Responsibilities: - Handle communication via emails, live chat, and social media. - Efficiently answer client inquiries. - Resolve customer complaints in a professional and timely manner. - Share accurate product information. - Amend product orders and customer accounts in Shopify as required. Ideal candidate should have prior experience in customer service. Excellent problem-solving skills, knowledge about our product line, and a can-do attitude are essential. Training will be provided to ensure familiarity with our product and company policies.

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    I'm seeking a highly organized and diligent Virtual Assistant. Your key responsibilities include handling multiple core tasks including: - Email management - Calendar maintenance - Research and data gathering - Quote preparation - Taking phone messages I anticipate needing your assistance for 10-20 hours per week. Familiarity with instant messaging applications, used for consistent project updates and communication, will be an advantage. Ideal candidates should have experience with these tasks, show initiative and possess excellent multitasking skills. The quality of your attention to detail will be evaluated during the selection process.

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    To apply for this job you must submit a voice recording using (add the recording to your cover letter) Please record in English. You will not be considered without a recording. Key Responsibilities: - Conducting customer support calls in English and Spanish. - Handling technical troubleshooting queries as they arise. - Responding to product inquiries with clarity and confidence. - Resolving complaints effectively and professionally. I need someone who is: - Fluent in both English and Spanish. - Experienced and comfortable with customer support via telephone. - Proficient in handling technical queries. - Skilled at complaint resolution. - Knowledgeable or trainable in automotive industry specifics.

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    The company has developed a leading cloud service used by companies all over the world. They now need to strengthen their sales team. This position involves work Monday to Friday during office hours (EST). Qualifications: - Solid sales skills. - Experienced in closing sales on the phone. - Solid customer support skills. - Excellent verbal presentation and communication techniques in clear English and Spanish language with no accent. - Computer experienced and internet-savvy. - Excellent customer assistance and problem solving skills. - At least 18 years old. Your role: You will work with sales towards both English and Spanish speaking leads. Basically, you will follow up on leads who have contacted the company and try to make them customers through regular sales work (calling them, sendi...

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    Looking to hire someone fulltime I'm in need of a proficient sales representative to handle cold calls targeting the transport industry within the state of Australia. The ideal candidate should: - Have a proven track record in sales - Possess excellent English language skills - Be able to operate effectively within the Australian market Your primary role will be to initiate and follow up on calls with potential customers to secure sales. If you have a strong background in cold calling, this is a great opportunity to showcase your skills.

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    Sales Closer For My Web Design Company 3 時間 left
    認証完了

    I'm in need of a remote sales closer or cold caller based in US to assist with both outbound and inbound sales calls. The core focus is on the Website or Software technology industry. Key Responsibilities: - Conducting outbound sales calls to prospective clients. - Handling inbound sales calls from potential clients. - Communicating the benefits of our website services effectively. Ideal Skills and Experience: - Prior experience in sales is an advantage, though entry level candidates are welcome. - Strong communication and negotiation skills. - Familiarity with the technology industry or the ability to quickly understand and articulate our product/service offerings. - Proven track record of achieving sales targets and converting leads into customers. This project is ideal for a pr...

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