EUC – Onsite Desktop Engineer (Per Call Model)

Install, upgrade, support and troubleshoot Windows 7, 8,10 ,Linux and MAC OS Experience in Microsoft Office and other desktop applications Install, upgrade, support and troubleshoot for printers, computer hardware, mobile devices (iPhone and Android) and other authorized peripheral / equipment Good understanding of hardware peripherals and troubleshooting in laptop and desktop Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Returns defective equipment/parts to maintenance inventory, document customer repairs, maintains, and restock assigned parts inventory to insure proper spare parts levels Develop trends by monitoring and analyzing incoming calls, problems and service Requests Hands & Feet for Datacenter / Network issues in the site Able to lift hardware’s more than 30 pounds Knowledge on AV equipment’s and basic operations Diploma or Bachelor’s Degree in engineering, Computer Science/Information Technology or its equivalent Minimum 5 years’ experience in End-User Computing ITIL concepts strongly preferred Experience in working on any anti-virus management tool Knowledge in patch management like SCCM will be added advantage Exposure to Windows Architecture, ADS, Networking, DNA and DHCP and Microsoft deployment technologies Exposure to blackberry enterprise tools or other MDM tools Strong hardware knowledge in different computer product