Software maintenance support

GERMAN language is a MUST for this project. - Processing requests from application support -Analysis of the incident and identification of all affected product versions. -Constructive cooperation with the CLIENT, other service providers and Third-Party vendors, as far as necessary to resolve incidents. -Where necessary, constructive cooperation with Authorized Users of Applications to resolve incidents. -Providing short-term circumvention options, if possible, within two days, to limit the consequences of the incident. -The initiation of the corrections to be carried out and the creation of software patches. -Testing the fixes/workarounds. -Assistance in planning the installation of the fixes and software patches in the production environment by providing the installation procedures and descriptions. -Fix any errors that require changes to the database and/or application code. -Where necessary, update user, system and operational documentation. -Support of the CLIENT and/or other service providers -Support consists of performing root cause analysis and providing workarounds. -Close cooperation with relevant employees of the CLIENT to ensure adequate reporting of progress and effective resolution of production problems.