Czech and Slovak speaking CSRs needed!

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented Consumer Engagement Service Representatives for our International Team. Our new teammates will participate in running a top-notch multilingual consumer service for our partner from the FMCG industry. Job responsibilities: - Handle inbound tasks: complaints, orders, troubleshooting, and information provision - Conduct outbound activities: resolve cases and conduct consumer surveys - Perform back office tasks: reporting, social media content, escalation handling and data entry You are our top applicant and soon-to-be Colleague if: - You speak Czech and Slovak on a professional level - You speak English fluently - You have at least 1 year of experience working in consumer engagement service/call center - Your written and spoken communication is flawless - You have great analytical and problem-solving skills and great attention to detail - You are proficient in using Microsoft Office Suite and Online applications, technology acumen - You have Social Media / Community Management expertise - You can work well in a team as well as by yourself - You can participate in all the required trainings - You are looking for a stable, long-term job, with great developmental opportunities Our offer: - Payment of 8 EUR/hour, paid monthly via an online payment platform - Remote work - Flexible schedule - Welcoming and supportive environment - Great developmental opportunities within the company Please note that this is a long-term, contract-based opportunity (3+ years). Work Environment Requirements: - Quiet workplace (tasks are delivered from the comfort of your home) - USB Headset (separate microphone and loudspeakers are not good enough to manage calls) - Own laptop or desktop computer - Browser: The latest three versions of Google Chrome or Mozilla Firefox - Broadband internet connection (mobile internet is not good enough to manage calls)