Customer Support (Email) Person Needed

I am looking for a professional, internet-savvy customer support person to work part-time on an hourly basis on answering emails. Only individuals (not teams) will be considered for this position. The role requires approximately 14 hours of work per week (for a total of 60 hours per month), with the goal of increasing this. The role is strictly email-based. Ongoing duties include: • Checking and replying to emails 3x/day, 7 days/week, 365 days/year, working in the time zone you live in. • Performing search engine research to find the answers to specific questions that are asked via email. • Sending template answers to certain email questions. • Creatively handling emails that come in on a range of issues. As indicated above, some answer templates will be used, but there will be a lot of improvisation. • Helping customers with downloads • Other related tasks The right person...: • Has a demonstrated history of proficiently handling customer support inquiries. • Speaks and writes FLUENT American English – this is very important. • Is EXTREMELY friendly over email and is committed to providing over-the-top customer service that goes way above and beyond the "norm" and to treating each and every emailer like family, like a guest in their own home, and as a VIP. • Has an extremely stable internet connection with no connection issues, no electricity issues and no other issues which would inhibit getting online. • Is detail-oriented, organized, creative, resourceful, reliable and takes pride in doing prompt, quality work. The rate of pay I am looking for is $1.50 to $2.50 per hour. Please PM your resume/CV outlining your prior work history. NOTE: Please bid for the amount you would charge as a lump sum for one month (60 hours) of work.