Greetings
I’m the Business Development Consultant at THECC, INC. We are a Venezuelan Contact Center and Business Process Outsourcing.
We have been in the market for more than 13 years also we've worked with big companies all these years and have gotten great reviews.
We have more than 60 bilingual employees with a high level of sales and customer service techniques and abilities. We provide the personnel, the equipment, the training and daily reports so you could check everything that’s has been done. Besides that, we develop a script (In case you don’t have one) with the whole information you give us for the job, negotiation techniques, rebuttals, and more. THECC is a telesales channel which consists of making calls through IP telephony adapted to the computers assigned to each agent once the campaign starts.
Also we have a solid technologic platform, all calls are recorded and also we have a quality assurance department that guarantees that all your sales are legit. Additionally, you would have access to both the CRM and the call recordings. We provide daily reports of the work each agent does.