Help with customer support /Data entry

If you're looking for the hard to find mix of small company atmosphere with big company benefits, then we may be what you are looking for. ATECH is a well-established 27 year old nationally recognized service company that is the Factory Authorized Service Center for 100+ brands of commercial food service, refrigeration and equipment's. We provide service solutions for restaurants, hotels, schools, hospitals and other commercial facilities needing to keep their equipment in peak operating condition. Our Mission is to be the premier service provider in cities by providing the highest level of service, at the lowest possible price, with honesty, integrity and superior customer service. We can only accomplish our mission by aligning ourselves with good people, who have a genuine desire to help others and be part of our winning team. We are a very people oriented company that treats our employees and customers with respect and appreciation and expect the same in return. We currently have an opening for a Customer Service Representative . If you thrive in a high energy, fast paced environment and care about the quality of the work you produce, we need to talk. Culture We driven by caring, helping people who relentlessly work as a team to deliver an exceptional service experience for our customers, while holding themselves and their peers accountable for that - for these are the core values our Customers recognize and hire us for daily, by calling us and trusting our commitment to consistent quality service. Tasks and Duties Communicate with customers and staff to keep jobs running smoothly. Forge relationships with customers over the phone. Generate repair estimates based on tech info Take, input and update orders Dispatching technicians based on customer needs Verify/invoice daily Work Orders as complete and accurate Identify Call Back/Dispute jobs and give to Service Manager Verify/process time sheets for technicians Work with Service Manager to maximize productivity of the branch Secure proper paperwork authorizations prior to running calls Ensure all paperwork is complete and attached to jobs Follow up with customers on completed jobs and problem jobs