Dissertation on TQM

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As a senior manager (VP level) in an offshore BPO (business-process outsourced), quality of service delivered to clients (and their clients) was paramount always. TQM was the yardstick against which everything the BPO did was measured and rewarded too! I have been an ardent proponent of TQM for many a year and have, over the past couple years, graduated to Six Sigma - the destination for all true believers in TQM. I have an MBA from a leading business school, 40 years exposure to industry and was a visiting b-school teacher (Service Delivery Processes). I can do full justice to your dissertation. FYI, am currently a guide two MBA students (one in the UK and the other in Denmark) in their final thesis. Over the past three years, have helped several students with their submissions. Best wishes. Prasad

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