Ryzme C.

I started my career as a Technical Support Representative 5 years ago with Sutherland Global Services where I performed basic and advanced troubleshooting step over the phone and using a remote desktop tool in a timely manner and I also provide assistance for email configuration that includes calendar and contacts synchronization in Microsoft Outlook and Web (like gmail, yahoo, go daddy and bell etc.). Then after taking in calls for 7 months as a Technical Support Representative I got promoted as a Technical Support Team Leader where I handled a maximum of 12 agents and a minimum of 9 agents. My role was to provide direction, instructions, and guidance in a way that I will motivate and inspire my team achieve a certain goal. I was also responsible for knowing my team members' strengths and weaknesses to improve metrics while maintaining Quality.