Shelby S.

I have over 20 years of experience in the customer service industry via various service platforms such as Zendesk (Admin User), Fidelity Lending Portal, and MSP (Mortgage Servicing Platform). My experience includes, but is not limited to call center management (17 years), quality assurance, call handling, email handling, chat support, and data entry. I can provide e-mail, chat and phone support in order to not only meet, but exceed the needs of your customers. My goal is to fully comprehend customers' needs in order to achieve total customer satisfaction. During my years of experience in the customer service industry I have mastered skills that are essential to providing quality customer service. I pride myself in being a fast learner, hard worker and I always strive to exceed the expectations of my customers.