Duties and responsibility
* Assure all calls are properly addressed.
* Assist in the preparation of regularly scheduled reports
* Arrange/renew yearly visa and book travel arrangements
* Maintains the employees/clients data base.
* Prepare proper quotation, delivery note, invoice and receipt for the clients.
Customer Service Representative - Collection, billing and retention department
Transcom - Comcast
6月 2012 - 10月 2014 (2 , 4 )
Duties and Responsibilities
* Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy.
* Responsible for retaining customers who request to disconnect or downgrade services/ensure at risk customers are satisfied.
* Be able to reach the target give according to the numbers of calls received.
* Maintain and update record of customers from whom collections are made.
* Correspond with customers to resolve billing issues and queries.
Outbound Sales Executive
Assurant BPO
4月 2012 - 7月 2012 (3 , 1 )
Duties and responsibility
* Collect data on customer demographics, preferences, needs and buying habits to identifypotential markets and factors affecting product demand.
* Compile, record, code results and data from interviews and survey
* Deal with unpleasant, angry, or discourteous individuals
* Devise and evaluate methods and procedures for collecting data.
* Identify report problems in obtaining data.
* Gathering information from the leads provided to create new set of leads.