Jesus N.

I am an OTRS, ITIL, ITSM and Help Desk expert consultant., I have more than 7 years of experience in all types of industries. I worked in OTRS for 5 years and now I work as a freelancer. I have an ITIL certification and more than 50 projects of experience around the world doing OTRS, ITSM, ITIL and Help Desk implementations including; project management, process design, conceptual design, installation, configuration, optimization, upgrades, best practices, migrations and trainings.