Main Job Tasks and Responsibilities
o answer calls professionally
o respond to customer inquiries
o research required information using available resources
o handle and resolve customer complaints
o provide customers with product and service information
o enter customer information
o process orders, forms and applications
o identify and escalate priority issues
o route calls to appropriate resource
o follow up customer calls where necessary
o complete call logs
o produce call reports
Call cente
Bar tender
Old Town White Coffee
7月 2011 - 6月 2012 (11 , 1 )
o Mixes and serves non-alcoholic drinks to guests according to specifications, courteously and efficiently.
o Greets guests entering and exiting in a friendly and courteous manner.
o Reports needed repairs of unsafe conditions to supervisor.
o Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner.
o Follows up to ensure guest satisfaction.
o Maintains supplies neat and organized to department standards.
o Maintains security of equipment
Supervisor (Junior Executive)
The Store(M) Sdn Bhd
9月 2006 - 4月 2011 (4 , 7 )
MIS professionals are responsible for the implementation and continual maintenance of the company's information system. They also assist users with system and software functionality and technical issues, providing training to employees in computer application and usage. Other responsibilities include overseeing and participating in the conversion of all electronic and paper records onto the Information System.
General Duties
A management information systems officer works closely with a chief informa