I am a Customer Service professional seeking a full time position in a dynamic company. I draw heavily on my experience in providing excellent service.
- Find trending products to dropship to eBay from Amazon
- Using good marketing by creating titles in each product to attract buyers
- Create eBay listing for the product using good keywords
Real Time Adherence Analyst
Stefanini Phils Inc
5月 2014 - 10月 2018 (4 , 5 )
- Monitor Real Time adherence, call statistics & communicate with Supervisors to ensure on/off phone activity is managed efficiently throughout the day
- Monitoring of sick line, tardiness, etc. & entering Real Time exceptions into scheduling software (absences, tardiness, meetings, projects, coaching, overtime, etc...)
- Monitor intra-day call volume to ensure call volume is compliance to forecast agreements
Customer Service Representative
Sykes Asia Inc
3月 2007 - 12月 2009 (2 , 9 )
- Worked with customers on a daily basis over the phone in support of their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals.
- Response to customer inquiries and complaints regarding account information, fees, regulations and rate structures.
- Gathered information from callers to identify needs and determine appropriate action.
- Communicated appropriate options for resolution.
教育
Electronics and Communications Engineering Technology
Technological University of the Philippines, Philippines 2000 - 2004