Very Urgent WEBRTC Guru Ruby on Rails , PHP, Salesforce Asterisk Wanted -- 2

Please study this project carefully and advise

After studying the project please provide the technical experts that would be needed on this project and as well the time line when this can be completed and approximate budget we need to get the proposal within next 24 hours

We need to build a CTI Adapter using [url removed, login to view] that connects all the calling functionality data and video

with Asterisk and Salesforce

You must be having good hands on knowledge of implementing webrtc and 3 main task of acquiring audio and video, comunicating audio and video , communicating arbitary data

You must have a good understanding of concepts such as

RTCPeerConnection : Audio and video communication between peers

RTCDataChannel , RTCSession Description , Stun and Run

Very important that you understand the MCU architecture ( Multi Point Control Unit large N-way Call )and the beniits of it over Turn and Stun Architecture

Web RTC is ideal to be hosted on Google AppEngine or Amazon Webservices architecting a scalable solution as the number of users increase and multiple call centers and callers get routed threw the webrtc

You must be able to guide us the right architecture on how we can scale up this solution for mutiple call centers

1) Use Case will be a Multiple instance or Salesforce Org being connected to a WebRTC and one single Asterisk managing multiple call center request

2) Use Case will be a Multiple instance of Salesforce Org being connected to a WebRTC and one mulitple Asterisk being hosted and being dedicated to managing multiple call center request

If you can do this we are an ISV partner with Salesforce you will have lot of repeat business and support work coming from us regularly you must take this requirement as extremely urgent and seriously

Feature scope:

Login and authenticate with Open Office Phones Asterisks PBX system

Screen pop on incoming and outgoing calls based on received and placed calls that are matched to the corresponding record in CRM.

Click-to-dial from within the [url removed, login to view] user interface

Click-to-answer from within the [url removed, login to view] interface

Make outgoing calls from within the [url removed, login to view] user interface

Integrated call control: answer, Release, Conference, Transfer call from within the [url removed, login to view] user interface

Selective match: If caller ID matches multiple records within [url removed, login to view], the user can select the appropriate record when the caller has been identified verbally

Call reporting: run detailed reports on call usage by employees and track down which customers are calling in most frequently

Call logging: all information is auto-logged with the associated contact

Call recording logging: all information is auto logged with the associated contact

Free Click-to-dial app, free app for AppExchange

I am attaching the brochure of the other company that outlines all the features that were provided by ingenious the company wants

to use all the functionality provided by ingenious and salesforce integration

Also another examples of company that has build an adapter solution for integration between Salesforce and Asterisk is [url removed, login to view]

and [url removed, login to view]

Please Answer the following questions

Do you have an example of Salesforce and Asterisk Integration

Have you build a Predictive Dialer Solution on Asterisk

Have you build a dialplan for Asterisk and build an autodial solution on Asterisk and then integrated it with a CRM

Are you familiar with features and functionality of WebRTC and have you implemented WebRTC if yes please describe

Have you build a dialplan for Asterisk and build an autodial solution on Asterisk and then integrated it with a CRM

アマゾンウェブサービス アスタリスクPBX JavaScript PHP Salesforce.com

プロジェクトID: #6568367

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