ITIL is a 5 volume set of practices that aligns IT services with business needs, and underpins the International Service Management Standard for IT service management. Each volume details a separate part of the ITSM lifecycle (ITSM meaning Information technology service management). ITIL isn’t applicable only specific to certain technologies or organizations, but instead provides guidelines that are fully adjustable to the users’ needs. ITIL certification can only be given to individuals, not organizations.
ITIL was originally published in the 1980s.
I want to prepare Solid documents on the following pointers for Service Offering with Scope of Work. 1. Standard Service offering 2. Scope of Work 3. Customer requirement 4. Understanding 5. Assumption & Dependencies 6. Exclusion 7. Commercial Proposal- Services 8. Standard Service Level Agreement 9. Call Logging procedure with template 10. Escalation Matrix 11. General Terms and Condition