Interaction with 100+ Client DPE/PDLs to understand the client requirements.
To prepare spreadsheets and charts to record and facilitate analysis of data.Keep track of all customers and their respective servers now and then and update necessary records.Create SOP(Standard Operating Procedures) for scheduling works.
Key Performance Indicators Analysis:
Design of a single page MIS capturing all relevant KPIs which helps in distributing needed, timely and accurate information to marketing decision makers.\
教育
BE CSE
Anna University, India 2005 - 2009
(4 )
資格
ITIL v3 Foundation Certification
2011
Information Technology Infrastructure Library.The ITIL® Foundation Certification in IT Service Management provides a firm knowledge and understanding of the IT service management best practices and processes and covers the underlying principles of service management.