## BIO
**<u>Curriculum Vitae</u>**
**Thuong Nguyen (Sonia)**
British Nationality / D.O.B: 18/05/1983
**<u>Personal Details</u>**
I am a professional, friendly and an enthusiastic hard working individual who is able to cope under pressure whilst maintaining details and accuracy. I also have strong numerical skills. I work well as an individual or as part of a team.
I am adventurous and enjoy challenging tasks as I am hard working and love opportunities which enable me to learn new skills. I am able to use my full potential skills to achieve targets and meet the job requirements.
**<u>Education</u>**
**<u>Date</u>** **<u>School / College / Qualifications</u>**
Sep ’94 – Jul ’99 **Burntwood Girls School** (7 GCSE’s A-C GRADES)
English, mathematics, double science, French, drama,
Food technology, I.T and Vietnamese.
Sep ’99 – Jul ’01 **Burntwood Sixth form for girls** (A-LEVEL)
Mathematics, biology, physics and I.T.
Sep ’09 – Apr ’02 **Croydon College**
Travel and tour operation diploma
Sep ’06 – Dec ’06 **South Thames College**
City and Guilds level 1 in book-keeping and account
Computerising accounting (SAGE)
Sep ’07 – Jul ‘10 **South Thames College**
AAT Accounting Technician Level 3
**<u>Work Experience</u>**
**Guoman and Thistle Hotels**
**F&B and M&E Operation Administrator.**
My duties are update Revenues reports daily, Staff and agencies timesheets and payroll correction. Cost and stock control for Beverages. Dealing with invoices and raising PO’s, fillings, Restaurant reservations, answering telephone and customer service. Daily requisitions, in charge of health and safety for staff within the department.
**Room sales agent Administrator (Mar ’10 – Sep’10)**
My duties included answering telephone calls from agents and guests.
Responding to emails immediately as well as filing them correctly in date order.
Making sure reservations are in-putted correctly.
**Labels Warehouse**
**Supervisor (Jun ’06 – Nov ’06)**
Duties included ensuring customer service skills are being acted upon, payroll, data, opening and closing procedures are correctly implemented.
Responsibility of cashing up, paper work and stock control as well as making sure that the store is achieving daily figures / targets.
**American Express in Heathrow airport airside**
**Customer service representative (Apr ’02 – Jun ’06)**
Duties included ensuring customer service skills are highly maintained, dealing with high amounts of cash as well as handling invoices and credit cards.
Answering telephones, taking money orders, dealing with customer queries and complaints.
**Sock Shop**
**Sales assistant (Jul ’00 – Apr ’02)**
Duties included customer service skills, cashier, stock taking, dealing with invoices and maintaining window an shop floor displays.
**<u>I.T Skills</u>**
* Familiar with all Microsoft Office packages
* Other basic I.T skills
* Highly skilled in using the internet and local networks
* Familiar with Opera
* Basic on Delphi
**References can be supplied upon request.**
## Area of Expertise
* Exellent with meeting deadline.
* Well oraganise
* Great with all micrisoft office especially with exel
* All administrative tasks including book keeping
* Able to pay attention to details, to maximise accuracy
