◾ Computer skills and a knowledge of relevant software packages
◾ Basic literacy and numeracy skills
◾ Organisational abilities
◾ Administrative skills
◾ Good communication skills, both written and verbal
◾ A polite phone manner
◾ Good customer service skills
◾ Self-motivation
◾ The ability to work independently and as part of a team
◾ A conscientious and responsible working attitude
◾ Accuracy and good attention to detail
◾ The ability to do the same task for long periods of time
◾ The ability to work under pressure and to tight deadlines
◾ Good spelling, punctuation and grammar
◾ A positive approach in a busy working environment
◾ A knowledge of health and safety policies
◾ A good understanding of data confidentiality issues