Doing something different has always fascinated me, and when it came to my career I decided to do exactly the same thing. Being a customer support is all together experience.
Identify and communicate CX Support Team downstream impacts
Collaborate with other Managers to execute and refine processes within the support team to increase efficiency and improve daily operations
Effectively communicate to ensure complete alignment of operational activities and priorities
Act as escalation and resolution point for assigned teams and supervisors regarding highly escalated customer issues.
Manage payroll approval for assigned teams
Home Based Content Manager
YouTube
3月 2014 - 1月 2017 (2 , 10 )
Responsibilities
Manage content in one or more YouTube channel and help centers.
Analyze user behavior data and make content improvements based on metrics. Drive user education strategy within the help center and beyond (e.g., product tours and emails).
Write compelling, clear help center and user education content.
Oversee cross-functional stakeholder review and localization processes.
Participate in user research and develop help center content based on UX best practices.
email and chat support
YouTube Network
3月 2014 - 1月 2017 (2 , 10 )
We are responsible for the following:
strong customer relationships and will be responsible to resolve queries of the customers through e-2. and chat within the assigned TAT
customer relationships as part of the sales process
and take ownership of the resolution process for all customer related issues
member of current promotions and new or updated products
up to date knowledge and assimilates quickly to new promotional offers and programs.