✈ From Málaga to Singapore, BA, Austin, Munich, Sydney, and other 20 cities working to find the best Customer Experience. That experience makes us smile, remember it, and wish to repeat it.
Improved and developed all-new customer experience processes such as returns, direct customer service contact, FAQs, and the start of a personalized CRM. Always providing innovative solutions to ease internal communication and offer quick and efficient answers to customers. Knowledge of all E-commerce tools needed to ensure a secure and trustable sale.
Customer Experience Manager
Cirque du Soleil - Messi10
9月 2019 - 12月 2019 (3 , 2 )
Creation and launch of the Messi10 Front of House Operation. Managing the coordination between the Public Services and other departments and always ensuring the different touchpoints for the delivery of a great experience. Working with tight schedules while leading the team. Planning quick solutions to possible problems ahead of time.
Sales and Customer Experience Supervisor
Cirque du Soleil
2月 2013 - 4月 2019 (6 , 2 )
Staff management, optimizing revenues, and the resources at our disposal, my main focus was to ensure an excellent CX supervising and monitoring all customer touchpoints and Hospitality services. Analyzing customer feedback and behaviors together with innovative strategies, I ensured good communication between departments and the successful cascade of the brand message to gain customer loyalty and create a memorable experience.
教育
Masters International Relationships
Spain 2012 - 2013
(1 )
Translation and Interpreting
Universidad de Málaga, Spain 2007 - 2012
(5 )
出版物
TIERRA TRÁGAME
YoEscribo
Todos nos hemos sentido alguna vez como Marta y aún recordamos cómo nos hacían sentir esos, a veces, amargos amores. Ella vive tan intensamente ese sueño que le parece real.
We all felt like Marta at some point. We still remember that young bitter love made us suffer. She lives so intensely this dream that it feels real...
Tierra, trágame.
YoEscribo
Todos nos hemos sentido alguna vez como Marta y aún recordamos cómo nos hacían sufrir esos, a veces, amargos amores. Ella vive tan intensamente ese sueño que le parece real.
All of us felt as Marta at some point. We still remember how those, sometimes, bitter "loves" made us suffer. She lives this dream so intensely that it feels real...