Chun Hou L.

Customer Service Professional certified by AMERICAN EXPRESS with proven customer service & sales skills (refer to portfolio) "...I really love the message you sent. It gives so much confidence in our craftmanship and generate excitement with the customer..." "Fast, accurate, cooperative and professional! Was glad to work with Chun and will hire him again! Highly recommended!" My core principles as a professional customer service: 1. Generate excitement in customers - respond quickly, acknowledge customer's needs and ideas, always use positive tone 2. Give customers the confidence to make a purchase decision - I use my knowledge and expertise to respectfully make suggestions to my clients, and communicate clearly with my clients. 3. Add value to customers - simplify the decision making/problem solving process *I am an established (refer to portfolio) freelancer on other platforms and I am excited to start my freelancing journey here!