Hi All, I am a B. Com. graduate and have a five years work experience in BPO industry. I have a good knowledge of Micro Soft Excel, Word and Power Point.
Working in commercial department of the real estate company.
Handling all the data of customer.
Process Developer
Genpact
6月 2009 - 4月 2012 (2 , 10 )
Worked in an email & chat support process as an online adviser (Email & Chat support). (Apr'11 to Apr'12)
o Resolving customer queries & problems.
o Direct dealing with customer via email & chat
o SME of the process.
o Quality auditing of team
Worked on a project of Data Migration.
(Jan'11 to Mar'11)
o Preparing Standard Operating Procedures for trainings.
o SME of the process.
o Direct dealing with client.
Worked for a reputed Australian
Customer Support Officer
Mphasis
11月 2007 - 5月 2009 (1 , 6 )
CUSTOMER SUPPORTING OFFICER (C.S.O)
o Monitoring the post of services activities like follow up with the customers, complaint closures.
o Handling customer problems.
o Floor Support as an extra initiative.