Write a PBX maintenance (similar to software maintenance) agreement.
€8-30 EUR
着払い
Important! Budget is up to 50$, please don't apply with higher fee, I can't accept it.
General information for the business: My company will sell VoIP PBX with one-year support
Samples I have found online:
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Our company will sell VoIP PBX with one-year support and remote installation in two sites.
I need combined document: sales and maintenance.
Basically PBX maintenance contract is very similar to software maintenance contract.
What will be sold:
VoIP PBX with IVR (voice prompts) installation, fax2email and print2fax services, with remote installation in customer's office in Luxembourg and Alicante Spain;
PBX hosting service at 20 EUR / month;
VoIP phones will be purchased by customer (I have excel spreadsheet with product names, put to annex or within contract). Those named phones will be configured by us;
VoIP softphones for IOS and android will be purchased by customer and we will send PDF guide how to configure them, together with authentication information.
Maintenance:
We will take care about security and PBX system upgrades for free during contract period;
Support:
We will do phone and email support with reaction within 4 business hours. Maximum three hours per month at specified price (100.- EUR), extra hours would be paid separately based on rate 50 EUR/hour.
Customer will get timesheets;
Security/NDA:
Access information, credentials must be not open to anyone else by us and at same time VoIP system credentials must be not discoloured by customer staff.
Anything else?
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