Rashmi M.

Hello, I have overall 10+ years (full time as well as freelancing) of experience in customer support, phone, email and chat support, manual testing, social media promotion, troubleshooting and debugging. I also have an extensive experience in written and verbal communication with customers, vendors and different teams in same organization. As a freelancer-- • Experienced in creating digital flyer and posts • Worked on data processing, data entry and Internet research projects (electric vehicles and Clean tech) • Worked on manual testing of new versions of software on websites, mobile app creating test cases. • Involved in sales activities like explaining new features/modules and promotional offers to clients. • Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc. • Got a good sense of dealing with irate customers and explaining the technical terms to a non-technical person in layman's language. • Handled and trained small teams of up to 4 people • Experienced working in startups