I’ve built my career in a variety of roles depending on the project, mostly in big companies where I was not just the getting past the gatekeeper but also setting up appointments, proposing an initial offer, doing technology support, providing great customer service, generating leads, e-mailing, doing surveys and even closing sales. I’m not only used to wearing many hats, I sincerely enjoy it; I thrive in an environment where no two work days are exactly the same of course.
Sales RepresentativeMar 2016 - Apr 2017 (1 year)
Virgin Mobile UK Sites TOP SELLER • Advises present or prospective customers by answering incoming calls on a rotating basis • Influences customers to buy or retain product or service by following a prepared script to give product reference information. • Documents transactions by completing forms and record logs. • Maintains database by entering, verifying, and backing up data. • Maintains quality service by following organization standards.
Team LeaderFeb 2015 - Mar 2016 (1 year)
Forex/Binary Option: Account Team Leader in Sales Department: • gathering information and analyzing the market; • executing trades and securing deals with new clients; • keeping market-making traders informed of relevant issues with their customers and products; • obtaining market prices from market-making traders and executing the trade. • informing all relevant parties of the most relevant trades for the day.
Sales RepresentativeJan 2014 - Feb 2015 (1 year)
AT&T Uverse Green (Sales Dept.) AWARDED AS NUMBER ONE TOP SELLER WORLDWIDE WITH 97% YEAR END CLOSE RATE • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other factors. • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Technical/Sales SpecialistJan 2013 - Jan 2014 (1 year)
Comcast - SALES/TECH REP AWARDED AS NUMBER ONE TOP SELLER WORLDWIDE WITH 56.87% YEAR END CLOSE RATE • Handles incoming telephone calls, covering a full range of customer service, technical support, and sales in a prompt and professional manner, while obtaining all information for resolution of a transaction. • Prepares work orders for maintenance requests after determining if field visits are required, and ensures appropriate follow-up procedures are met.
Technical SpecialistJul 2012 - Jan 2013 (6 months)
AT&T Uverse ( Tech Dept. ) • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
Sales RepresentativeOct 2011 - Jul 2012 (9 months)
Symantec ( Norton Anti-Virus ) - SALES/TECH REP • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients. • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Bachelor of Business Administration (B.B.A.)2004 - 2007 (3 years)
High School2000 - 2004 (4 years)
Comcast 2013 Number 1 TOP SELLER WORLDWIDE (2013)
Licit and record customer information and inquiries, following prompts from a computerized system. Must be able to wear telephone headset and manipulate objects such as a pen, keyboard, and mouse. - Save and retain Comcast customers by identifying reasons for the request to disconnect and overcoming concerns in an effort to retain customers.