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@joselumibaoiii
登録日: 2013年6月26日
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joselumibaoiii

オンライン オフライン
Currently working in Solarwinds MSP handling N-Central (N-able) RMM. Work Description : * Provide technical support responding to customer issues, helping with deployment of the solution on customer’s environment. * Work on escalations and critical incidents collaborating with frontline support, development, QA and sales teams to obtain the best possible outcome of the issue for the customer and the organizations. * Investigate and report problems found on production environment, work closely with QA and development teams to improve the product and to ensure it continues to satisfy customer needs. * Contribute to the development and sharing of knowledge. * Maintain thorough and accurate documentation of cases.
$20 USD/hr
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