Working it IT-sphere for more than 2 years.
My responsibilities:
- Provide accurate, valid and complete information about the software to the customers;
- Omnichannel customer support (Intercom, Zendesk);
- Collect customer feedback and communicate it to the Product team;
- Handle customer complaints and suggest appropriate solutions or workarounds.
Freelance translator:
Vietnamese - English; English - Vietnamese
Russian - English; English - Russian
Russian - Vietnamese; Vietnamese - Russian