Ferdinand C. Profile

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$3 USD / 時間

quezon city,

philippines

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登録日: 6月 18, 2014

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Ferdinand C.

@dencci

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quezon city,

philippines

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Customer Support

I started my career in the BPO industry as an email support representative for eBay back in 2007. After which, I applied at JPMorgan Chase and became a Risk Management Analyst. After being an analyst for Chase, I wanted to be well-trained in the field of sales so I applied as a Sales Rep for the #1 IT Distributor in the US, Ingram Micro. My stint as a sales representative lasted for 3 years. The remote/home-based customer support opportunities started gaining traction from where I am from in 2013 and decided to go for it as my daughter was still a baby then and wanted to spend a lot of time with her. I've been doing email and chat support for various small-medium businesses since then.

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経験

Clauma Marketing GmbH

2月 2015 - 現在

I am responsible for providing timely and professional customer support via email and chat. I handled about 5 chat support agents until the pandemic where we had to lay off most of our agents. I generated my own responses and templates that are still being used to this day for the company. My tasks consists of providing updates on shipments, providing solutions for unsatisfied clients, basic product inquiries, refunds (partial and full) and making specific adjustments for the customer's order.

Ingram Micro

7月 2011 - 12月 2013 (2 , 5 )

- Worked as a Sales Account Executive for the Consumer Electronics Division - Was assigned 50+ Small-Medium businesses (B2B) in various cities and states. - Daily tasks are Order Entry, Sales Quotations, including Shipping & Handling, Customer Service, Up-selling and Cross-selling, mediating the negotiations between Marketing reps and Business owners. Building and maintaining good relationship between the retailer and the company is one of my key tasks.

JP Morgan Chase & Co.

3月 2010 - 1月 2011 (10 , 1 )

As a Risk Management Analyst in the Fraud Inbound department which reviewed accounts and transactions for credit card holders mainly tasked to ensure that all transactions were not fraudulent. If proven so, my duty was to report the fraudulent activity and to make sure that the card holder receives a new card with a new number.