astrapenas

HR/Trainer

*Identified staff vacancies and organized/conducted recruitment, interview and selection of applicants. *Conducted language and product specifics training. *Conducted test calls for new accounts and during new hire training. *Conducted regular evaluation of employees and gave timely feedback *Formulated New Hire Training Manual and improved benefit plan of employees to suit their prevailing needs.

HR/Trainer

*Identified staff vacancies and organized/conducted recruitment, interview and selection of applicants. *Conducted language and product specifics training. *Conducted test calls for new accounts and during new hire training. *Conducted regular evaluation of employees and gave timely feedback *Formulated New Hire Training Manual and improved benefit plan of employees to suit their prevailing needs.

Call Center Agent

*Received inbound customer service calls – account and product inquiries, account and billing issues, complaints, and other customer concerns. *Received inbound sales calls, processed new orders or account upgrades. *Promotes value added services of the company. *Regularly updated product knowledge and call handling techniques based on product specifications. *Transferred calls for escalation to the supervisor and to appropriate department of company, when necessary.

Bachelor of Science in Psychology

Professional Teacher (2011)

License to teach in the Secondary Level

IELTS Writing Trainer's Certificate (2015)

Training Certificate awarded to trainers of IELTS test - writing, trained under British Council

Introduction to Teaching English as Second Language (TESL) Certificate (2016)

Awarded after completion of TESL Introductory Course