
astrapenas

astrapenas
- N/A完了したプロジェクト
- N/A予算内
- N/A定時完了
- N/A再採用率
ポートフォリオ
最新のレビュー
経歴
HR/Trainer
Jul 2014 - Jul 2016 (2 years)*Identified staff vacancies and organized/conducted recruitment, interview and selection of applicants. *Conducted language and product specifics training. *Conducted test calls for new accounts and during new hire training. *Conducted regular evaluation of employees and gave timely feedback *Formulated New Hire Training Manual and improved benefit plan of employees to suit their prevailing needs.
HR/Trainer
Mar 2013 - Jun 2014 (1 year)*Identified staff vacancies and organized/conducted recruitment, interview and selection of applicants. *Conducted language and product specifics training. *Conducted test calls for new accounts and during new hire training. *Conducted regular evaluation of employees and gave timely feedback *Formulated New Hire Training Manual and improved benefit plan of employees to suit their prevailing needs.
Call Center Agent
Feb 2005 - May 2006 (1 year)*Received inbound customer service calls – account and product inquiries, account and billing issues, complaints, and other customer concerns. *Received inbound sales calls, processed new orders or account upgrades. *Promotes value added services of the company. *Regularly updated product knowledge and call handling techniques based on product specifications. *Transferred calls for escalation to the supervisor and to appropriate department of company, when necessary.
学歴
Bachelor of Science in Psychology
1998 - 2002 (4 years)資格
Professional Teacher (2011)
Professional Regulations CommissionLicense to teach in the Secondary Level
IELTS Writing Trainer's Certificate (2015)
British Council PhilippinesTraining Certificate awarded to trainers of IELTS test - writing, trained under British Council
Introduction to Teaching English as Second Language (TESL) Certificate (2016)
Advance Learning Interactive Systems OnlineAwarded after completion of TESL Introductory Course