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Desktop Support Engineer

€1500-3000 EUR

クローズ
投稿日: 12か月前

€1500-3000 EUR

完了時にお支払い
BAND 2 JOB DESCRIPTION Job Description • The Band 2 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support. Position Responsibilities and Functions • Provide first/second level contact and problem resolution for customer issues. • Work with vendors to remediate complex AV issues as needed. • Provide timely communication on issue status and resolution. • Maintain ticket updates for all reported incidents. • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. • Should have basic knowledge of Mac operating system, to support Apple pc users. • Install, upgrade, support and troubleshoot for printers, computer hardware. • Performs general preventative maintenance tasks on computers, laptops, printers. • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills • Bachelor’s Degree or equivalent in Computer Science or related field. • CompTIA A+, Microsoft Certified Professional (MCP) or better. • Minimum of 18 months years of IT experience. • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. • Proven analytical, troubleshooting and problem-solving skills. • Proven ability to multi-task, effectively determine priorities and meet SLA’s. • Excellent communication relationship-building and internal customer service skills. • Adaptable and flexible in a fast-changing industry and work environment. • Willing to work off-hours and weekends when required for projects or emergency support. In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.
プロジェクト ID: 36296094

プロジェクトについて

14個の提案
リモートプロジェクト
アクティブ 11か月前

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この仕事に14人のフリーランサーが、平均€2,044 EURで入札しています
ユーザーアバター
Hi how are you? I hope you're doing well. I am System and Network administrator with over 10 years of professional experience. Please contact me so we can start working on it. Thanks
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Hi, Greetings! I can perfectly manage your on-premises infrastructure and resources. Being a Cloud and DevOps engineer and having more than ten years of experience, I can do it perfectly for you. Please review my profile to learn about my Infrastructure / Cloud & DevOps skills and experience and feel free to discuss your concerns and get started. You will find me very cooperative and dedicated during the solution, and will be happy to get the quality services. Thank you
€2,800 EUR 7日以内
5.0 (3 レビュー)
2.7
2.7
ユーザーアバター
Hi there, I have read your job posting. I am best fit for this job as I have 7 year experience in desktop support. I will work on all the mentioned task in job posting. Hire me to get this project initiate. Thanks
€2,200 EUR 7日以内
5.0 (4 レビュー)
2.0
2.0
ユーザーアバター
I have over 30 years experience in troubleshooting PC/laptops/printers/allied peripherals including installation/troubleshooting various OS. have been working remotely solving US /Canada clients since covid times. message me for details.
€1,600 EUR 1日以内
5.0 (2 レビュー)
1.2
1.2
ユーザーアバター
Hi, I am Data Center Specialist having 10 years of experience in managing system administration. I am VMware VCP-DCV certified professional and also Microsoft System Center Hyper-v Certified professional. I have strong working experience in Active directory, GPO and windows server infrastructure management. I have strong troubleshooting skills of Level1,2 and 3. I think i am the best fit engineer for this job. Please message me to discuss more on chat.
€2,000 EUR 30日以内
5.0 (1 レビュー)
1.1
1.1
ユーザーアバター
I am excited to submit my bid for the Band 2 Desktop Technician position. As a highly skilled IT professional with over 10 years of experience in desktop support, I am confident in my ability to provide top-notch local and remote support, troubleshoot hardware and software issues, and effectively document all steps taken to resolve challenges in a ticketing system. To ensure operational consistency across all shifts within the IT Support Center, I will work closely with my supervisors and managers to facilitate customer resolution for calls. Additionally, I have a broad understanding of IT with basic knowledge of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms, which will enable me to provide comprehensive desktop support services to your organization. With my CompTIA A+ and Microsoft Certified Professional (MCP) certifications, along with my extensive knowledge of Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, and PC hardware installation and troubleshooting, I am well-equipped to handle complex AV issues, mobile device management, and enterprise encryption solutions. Thank you for considering my bid. I am confident that my professionalism, experience, and skill set make me the ideal candidate for this role. Sincerely,
€2,250 EUR 7日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Hi, this is Sathish Kumar. I have more than 8 years of experience in the Desktop Support Engineer. So I will help you to support for your work. Kindly ping me to discuss further. Also, I know MS O365 & Azure Cloud. I can work you for less price and can complete the task asap.
€1,500 EUR 1日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
I am a successful Professional Web and Mobile Developer and I took my time and read your job description regarding what exactly need to be done .I'm glad and ready to do this job with my experience over the years with you or your company. Also these are some of the comments from reviews from other client(s). FEATURED REVIEW " Very skilled. Everything was made on time, he's an excellent communicator, reliable professional, attentive and respectful. More than recommended!" - Rogério B.@rbetton. I use the following technologies in my work: ✅PHP ✅OOP PHP ✅HTML5 & CSS3 ✅JAVA SCRIPT ✅C++ ✅PYTHON ✅C# ✅WORDPRESS✅LARAVEL ✅And other things, we can learn if needed Let's work together to alleviate your technical burdens, making work easier for you or your company. Thanks in advance, Edudzi Makafui.
€2,250 EUR 7日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
I Have worked completely on windows and Mac user's all over globe. Which used to resolve all issues in timely manner.
€2,250 EUR 7日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Hi, I am writing to express my interest in the Technical Support specialist position at your company. With over 4 years and 3 months of experience in the field, I am confident in my ability to contribute to your team and help your organization achieve its goals. Throughout my career, I have gained extensive experience in managing and maintaining complex IT systems, including servers, networks. I have a proven track record of implementing and maintaining ensuring system availability and reliability, and troubleshooting issues to minimize downtime. In my current role as a System Administrator at NTT Data. I have also implemented new software and hardware solutions to improve system performance and enhance user experience. Additionally, I have developed to ensure business continuity in the event of a system failure. I am highly skilled in a variety of operating systems, including Windows, MAC, and have experience with virtualization technologies such as VMware and Citrix, which have enabled me to automate routine tasks and improve system efficiency. I am excited about the opportunity to bring my skills and experience to your organization and contribute to your success. Thank you for considering my application. I look forward to discussing my qualifications further. Sincerely, Subhamoy Giri
€1,760 EUR 30日以内
0.0 (0 レビュー)
0.0
0.0

クライアントについて

INDIAのフラグ
Delhi, India
0.0
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メンバー登録日:3月 30, 2023

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