I'm Rumana, an expert in real estate lead generation and appointment setting for several years as well as have experience in many International call centers including HSBC and Genpact. I can handle both inbound as well as outbound calls. I am fluent in English as well as Telugu.
As a call center experience, I have worked in two process customer service departments as well as the Collection department, while working for HSBC and Genpact. I worked in the US outbound/inbound process for a period of 5 years. Although my expertise field is Real Estate still I am equally good at handling calls. I’m a quick learner, and I’m willing to learn as much as I need to do your job efficiently with complete dedication and morality. I also have a master’s degree in marketing management.
I had gone through your project requirements and I possess all the skills to do this job efficiently. I am good at communicating with people, active listening and building rapport. I’m sure, I can win the trust of a prospect with my expertise & involvement. I can certainly guarantee you exceptional performance and you will never be disappointed.
I had the opportunity to work with several dialers and CRM’s. And I use a fully dedicated high-end desktop computer with a complete set of licensed softwares, Plantronics wired USB call center headset, 100 Mbps speed wired internet connectivity and a dedicated home office.
Looking forward to working with you soon...Thank you