Virtual Assistant for Startup founder & CEO - Operational, Tech Savy, Entrepreneur Minded & Multi Tasker - Full Time

進行中 投稿 1年前 着払い
進行中 着払い

Startup in the pet food industry looking for a virtual operational assistant, tech savvy, resourceful, entrepreneur minded helping with all the operations of the company.

FULL-TIME position (at least 8 hours a day). Flexible working hours is ok.

Please read the following tasks and answer only if you think you would be able to do them. Microsoft Pack Office (Excel / Word / PPT) proficiency is required. English must be spoken fluently!

Please answer with your qualifications and what you think you would be able to do and not do.

Help with Investor Research

- One of the main tasks to start with is helping the founder to identify potential investors

- Use of Linkedin, Crunchbase and info research and reporting on Excel

- Contacting potential investors with template emails, etc.

Administrative Tasks:

General administrative tasks

Ability to use Slack and manage team’s schedule and to do-list

Helping with scheduling meetings and agendas

Helping with social media presence

Customer Service:

Answer emails from customers about their orders

Manage the online chat to answer customer questions in real time (usually not even a question a day but need to be connected in the background + on phone when these questions hit)

Answer to text messaging on our messaging system

Be able to navigate through our fulfillment / 3PL system to check that the order has been imported from Shopify correctly and that the right shipping option is chosen or email customer service of fulfillment when issue.

Email Marketing:

Knowledge of Klaviyo flows and email templates, structure, system, dashboard

Ability to help developing the email marketing campaign and tweak emails when required by different teams

Ability to manage customer lists in Klavyio with integration to Shopify

Management and sending newsletters

Website Management:

Proficiency of Shopify

Ability to navigate through the platform, change the store when needed, add elements, apps

Process and manage customers and retailers orders.

Be able to be pro-active and innovative with changes on the website to improve the experience and the conversion.

Back-office management

Wholesale / Retailers Management:

When order by retail customer, ability to process the order through Shopify, save data in Google Drive, update map on website and update CRM for this customer = cross selling all capabilities

Use of vendor system management

Chewy EDI integration to process orders and flow

Wholesale platform of Faire (a platform for wholesalers)

Research of retailers / info on Google / Linkedin to continue building the database and reach out after that

CRM (we use Pipeline):

Be able to enter information in a deal on our CRM for our retail clients and business development

Understand the retail process to be able to follow up on behalf of persons of the company

Using templates but also understanding context to be able to tweak a bit the message in case

Enter information received on email in our CRM when there is fit and setting up activities to follow up.

Others:

Answer to various tech issues and automation improvements

Being able to navigate through multiple fulfillment / 3PL inventory management websites

Support the team in their needs

Etc - a lot more

Requirements:

Fluent in English (verbally and written)

Proficiency in Microsoft Office pack (Excel, Word, Powerpoint) and knowledge of Google Drive apps.

Tech savy

Ability to multi task

Use of a MacBook preferred

Please in your answer, start the chat by including the following sentence. It will prove to us you have read everything.

"I have read the job description entirely"

バーチャルアシスタント Eメールマーケティング カスタマーサービス Technology データ入力

プロジェクトID: #33581822

プロジェクトについて

61個の提案 リモートプロジェクト アクティブ 1年前

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nannjideka

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