Helpdesk cloud based technology

$250-750 USD

クローズ

投稿日:

4年近く前

$250-750 USD

完了時にお支払い

I need you to develop some software for me. I would like this software • Cloud-based virtual contact center • Automatic call distribution (ACD) • Computer telephony integration (CTI) • Integrated Voice Response (IVR) • Predictive, power, and preview dialing • Inbound, outbound, and blended voice capability • Customer interaction “screen-pop” notification and incident matching • Routing and assignment of multichannel interactions to best available agent • Channel prioritization for multichannel agents • Call recording • Real-time quality monitoring

Software Architecture

Windows Desktop

プロジェクト ID: 25499593

プロジェクトについて

2個の提案

リモートプロジェクト

アクティブ 4年前

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この仕事に2人のフリーランサーが、平均$711 USDで入札しています

@sparthoughts

Hi, I am an AWS certified developer and solution architect. We can have a virtual call center built on AWS. We can make use of AWS Connect and AWS Lex services to fulfil all your needs including call recordings. As the system will be on cloud, you can be sure about high availability and scalability. Please let me know if we can discuss this ahead. Thank you!

$722 USD 10日以内