Good Day ! I am Maricor P. Canlas .I took up Bachelors of Science Major in Psychology . Been Working in a BPO Industry 4 years now. I worked in a Big Companies like Teleperformance, Sutherland Global Services , Sargas , And Convergys . I was hired as Customer Service Representative in Teleperformance for AT&T Account, I provide above and beyond customer service and helping them understand their needs. Explain thoroughly how their bills works . Address and resolve any escalated concern raised by the customers .Provide Immediate assistance especially technical issues .
I was hired as Technical Support for Hardware and Software for Microsoft Account And DELL Account, My job is to troubleshoot customers system or device concerning Microsoft OS , Office Installation , Virus removal with upsell of Microsoft Products and email or chat support at the same time .
I want to work with the best clients here and practice my excellent service, in customer service , sales , lead generation, technical support .
On the other hand, I enjoy singing, dancing, sports, shopping, travelling, cooking during my free time.