Asterisk - System for analysis and handling of calls/agents

Hi, I can develop a system for you either from scratch or adapt a system to your needs according to the mentioned references. It will be easy to use. Need to discuss the complete project in chat. Let's Discuss further. Thanks

we have great experience of asterisk. we are ready to perform all the required tasks. kindly open pm box for further discussion.

Hello. we are Team iKcon. We have been dealing with Asterisk, Call Centric Solution from past 7 years. We have reviewed your requirements and will be done. We already have customized version of Vicidial, let us know once you will be available so will show you live demo of the system. Thank you, Team iKcon

Hello i am a voip engineer with more than 8 years of expertise in the field working with most used call center systems based on asterisk, my main system is vicidial and its the most powerful system to date, if you interested to talk regarding this project please let me know on chat or hit me on skype: montana3601

Hi, This is Waqas having more than 3 year experience in VoIP industry. I have too much experience in setting up call centre similar nature like you. I understand that, you have already checked the vicidial. Vicidial is good product but have little bit complex in administration process. Based on your budget and strict deadlines i suggest you following options 1; Use the asterisk based open source system. The system is Freepbx and it is able to work and perform all call centre operations. With fteepbx we can setup additional reporting modules to generate the reports. 2; I should suggest to use issabel, issabel is old elastix and new 3cx open source version. This system is very robust and full with all features of call centre modules. Hence it is an open source systen so we can customize and add additional module for reporting. 3: I suggest to use the Vicidial but with customization and own requirement list. I offered you to provide the complete training of vicidial. Vicidial can be used as predictive dialer and inbound call centre solution as well. 4; Develop own system from scratch need extra resources and more time. So I recommend to you to use adopt the best practices for call centre setup. Save the cost and time and achieve more reliability and durability. Let me know when you available for furher disucssion

I have developed many project using asterisk like autodialer/preductive dialer, billing module, IVRS, call center solution (inbound and outbound), voicemail / conference system and more. I checked your attached PDF document and based on that I can make your system as you required. we can use VICIDIAL for your setup.

Hi. I'm a asterisk consultant with 10+ years of hands on experience in below mentioned applications, servers & interfaces. - Installation & configuration of Asterisk applications like VICIdial, FreePBX/Elastix. - Expertise in System Administration of VICIDial & FreePBX. - VTiger installation & configuration, VTiger integration with VICIDial & FreePBX application. - Configuration of SIP devices, VoIP Trunk Configuration, VOIP phones/Soft phones configuration. - PRI/E1 card installation & Configuration (Sangoma & Digium). - Installation of VoIP/SIP gateways (GSM GW, FXO GW, FXS GW) - DINSTAR, Grandstream & Sangoma etc. - Installation and Configuration of iSymphony on FreePBX. - FAX Configuration on FreePBX. - FAX To Email on FreePBX. - Installation & configuration of Linux OS like CentOS, Ubuntu & OpenSuse. - I also have expertise to do all required configurations on asterisk like IVR (GUI based or dialplan), VICIDial Agent Page Custom, Custom Logo etc. I have deployed multiple asterisk based applications across the globe throughout my professional career which are running successfully till date. I can can a fully robust call center application on Asterisk platform (VICIDial). Also I will provide you the training on application usage for agents and administrators. This application can fulfil your requirement as per the attachment & also I can demonstrate you on the application. I'm interested to work on your project. Looking forward for your kind response. Thanks.

I've been using vicidial in my call center for a couple of years. Vicibox 7.0.4, latest database schema and revision. I spend a lot of time on the vicidial forum to try to learn everything I can. I read your file. Almost everything you are asking for comes with a standard vicidial install. I use custom lists and the Form tab so to enter sales info on customers when we make sales. I also use survey or press 1 campaigns, voice broadcast campaigns, and soundboards (avatar). Message me if you are intested in talking. John Merritt

Hello, We propose to use Vicidial as the default call center solution to build the call center with the requisite features. Of course any external integration assumes there is an API (example the Break & absent hours buttons). We can setup a separate web interface for the custom features and integrate with a Vicidial standard installation, which will make it easier to maintain, upgrade etc. I am based in Chennai, India, but can work in a timezone of your choice. If selected, I assure you my best services. Thanks - Maha