Database Knowledge Knowledge Management software

We run an online business selling many car electronics, we also fit these products. We get many daily enquires for e.g. will this fit my car, I am having trouble fitting these, what are the specs etc We need a database where we can type in the name of the product and topics will appear to answer the main queries for each product – this will help our staff who is great at customer service but do not have the knowledge on the product or it is in paper format Exact Spec: • Easy to use interface • Great search function to show most relevant article • Colour coded articles 2 main types Knowledge - fitting /shop sales • Ability to submit new articles to administrator to approve and edit • Ability to submit revisions to articles • Ability to search through categories also • Ability to add images and files such as doc and pdf also this needs incident management section where we can set time limits and scedule inc users