Hospitality Guest Agent for Vacation Rental Properties

$8-15 USD / hour

クローズ

投稿日:

5年以上前

$8-15 USD / hour

Description You will be taking care of: - guest correspondence on airbnb, [login to view URL], vrbo, and other websites we have - taking phone calls from the guests - arranging housekeeping in between check-in and outs - submitting claims and following up - any relocation or cancellation of reservations - other guest-related correspondence and services! You can work remotely, but also can travel around to visit each properties (incentives and bonus provided). Your hours can be flexible, but most guest inquiries come during the weekends. You will be working part to full-time. We have about 8 properties, but over 60+ listings. We're looking to expand and in need of people who can grow together! Responsibilities - Create 100% customer satisfaction by offering friendly and sincere hospitality. - Great guest and offer assistance at the front desk at check-in and check-out. - Process guest registration and make reservations. - Provide outstanding customer service via phone calls, emails and in-person interactions with all guests. - Identify guest needs, create solutions and ensure a positive experience. - Establish, develop and maintain positive customer relationships. - Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. - Follow all procedures, guidelines and policies. - Utilize various software systems to optimize efficiency and performance. Requirements - Proven experience as a Guest Service Agent or equivalent experience - Excellent customer service, listening and phone etiquette skills - Ability to handle customer situations in a polite, professional and timely manner - Advanced communication and problem resolution skills - Excellent time management, organizational skills and ability to multi-task - Ability to work independently and/or in a team environment - Strong computer, typing and Office (Excel, Word, PowerPoint) skills - Familiarity with Customer Relationship Management (CRM) systems - Hands on experience with office machines (e.g. phones, printers, etc.) - Minimum high school diploma; AA, BS/BA degree preferred

English (US) Translator

プロジェクト ID: 17840586

プロジェクトについて

37個の提案

リモートプロジェクト

アクティブ 5年前

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この仕事に37人のフリーランサーが、平均$12 USD/時間で入札しています

@jkaranm

Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Hospitality Guest Agent for Vacation Rental Properties because its one of our skills and we offer this service. I can assign someone who fits your project requirement or assigned to me. My business is to make your business effective, profitable & efficient. I/my team are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring knowledge and new ideas to them. I am a pioneer in the outsourcing/call center industry in the Philippines, and as such, have a deep understanding of world-class customer service, prompt delivery of jobs & the importance of client satisfaction of our work. The team is led by me–a forward-thinking, resourceful professional with more than 13 yrs of experience in Sales, Marketing & Customer Service; who understands the power of good relationships with customers/clients, and that this is the foundation of a successful business & attracts repeat sales. Our team members have more than 7 yrs’ experience in telemarketing, data entry, online research, email handling & customer service/support. We are highly-skilled, well-educated, English-speaking, smart professionals ready to deliver results for you. Been working on different projects since 2014, with most of my clients are from here (you can check the good reviews we garner on our profile). Willing to discuss.

$15 USD 40日以内

5.0

(36 レビュー)

7.8

@VOTIKO

Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team

$8 USD 40日以内

4.9

(4 レビュー)

4.8

@HardWorker1989

Hello, My name is Hex and I will be your Hospitality Guest Agent today. Please take a moment to learn about me as I will be helping you today in servicing the guests at your properties. I have been working for a resort marketing firm based in New Zealand and I know how things are handled in the resort industry. I will be making sure that your guests receive the best customer service experience and are satisfied with the information they are provided with. I have excellent command over English language so I can manage your Customers queries without having problems with respect to communication. There will not be any miscommunication, confusion or ambiguity. All communication will be complete in information. I am an individual and NOT an agency. I have been managing Clients & Customers since 2012 and have also done Masters in Project Management. I am currently working as a Coordination Manager and my normal duties include getting input from stakeholders and follow-up on pending items and people say that I am extremely good at this :) I am an expert Virtual Assistant as well and also have a vast experience in softwares like Excel, Word, Adobe Acrobat, Photoshop, Illustrator, Livecycle PDF Form Designer etc. You will find me very calm, cool and friendly. I have excellent Internet Connection. Thank you for getting in contact. If you have any more queries just let me know :) Happily Supporting ! Hex.

$14 USD 40日以内

5.0

(3 レビュー)

3.8

@Vasily74

Hi there, my name is Vasily, and it will be pleasure for me to join you as Guest agent for help you to run your vacation rental properties for your online business. You can have a look in my profile for references about quality of my work at this platform and my previous business experience. That would be great to have chat with you for discuss project in details. Looking forward to hear from you soon. Sincerely Vasily

$15 USD 40日以内

5.0

(1 レビュー)

3.3

@InternationalBPO

24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At 24X7 BPO, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. 24X7 BPO provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - B2B & B2C Lead Generation Services - Telemarketing Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Interactive Voice Response (IVR Services) - Enquiry Handling Services - Help Desk & Technical Support Services Whichever you choose, we will do our best! Glad to meet you at freelance. 24X7 BPO team

$8 USD 40日以内

5.0

(3 レビュー)

3.4

@VirtualBrainInc

Hello, I have briefly read the description on hospitality-guest-agent-for-vacation project , and I can deliver as per the requirements however I need us to discuss for more clarity on the details, deadline and budget as well.

$12 USD 20日以内

5.0

(1 レビュー)

0.4

@nsourov15

I have read your project description completely. I work with 100% quality assurance. My clients’ requirements are mine priority and I work solely according to your words. Kindly give me the job. I will do your job perefectly.

$8 USD 40日以内

5.0

(1 レビュー)

0.0

@timothyjaybarret

Hello, I am confident that I can be of great assistance with hospitality and guest assistance for your vacation rental property. I also have hotel front desk and Airbnb experience. I also posses excellent customer service skills I would be happy to send you my resume and discuss how I can best assist with your job request. Sincerely, Tim (828) 273-2202

$22 USD 20日以内

0.0

(0 レビュー)

0.0

@Manirockz86

Hi, I have prior experience of working with a Small Vacation Rental Company known as Europe Holiday Rentals where I was heading a team which was responsible for Guest Communication including attending issues related to Checkin and Checkout, feedback from Guests after Checkout as well handling the availability of Various Properties. Prior to working with Europe Holiday Rentals, I worked in the Customer Service team of American Express as a Lead Customer Service Specialist. I am elated when I am able to resolve a Customer's concern and put a smile back on his face. Hence, I feel that I am best suited to handle Vacation Rental Management Jobs and I would be able to do justice to your Requirements. Please review my profile and let me know if you would like to schedule a call where I can tell you more about myself and how I can help you manage your 8 Properties on various vacation rental websites as well as increase the volume of your happy customers. I look forward to talk to you soon.

$12 USD 40日以内

0.0

(0 レビュー)

0.0

@gnjoki2000

Am good in customer relations and also very done some training in house keeping. Am also computer literate. Relevant Skills and Experience Good in guest relations and computer literate

$12 USD 10日以内

0.0

(0 レビュー)

0.0

@Jeremiah1992

Hi there! My name is Jeremiah Rodriguez and I am from Philippines. I have done several Customer Service Jobs before. Please do contact me right now as I am available to do this project for you Full Time. I will kindly wait for your response so we can discuss the other details of this project and so we can start right away. Hoping to hear from you soon. Thanks, Jeremiah R.

$16 USD 40日以内

0.0

(0 レビュー)

0.0

@kash2710

Hello Sir, I have got more than 10 years of experience in customer handling via chat,email and phone and have worked with companies like HP,IBM ,Dell and wipro. I had been working as a freelancer since last 6 years and can work under minimum supervision. I can assure you that I will be able to reply to the chats and emails and phone calls on the given SLA and also ensure 100% customer satisfaction. Hope to talk to you more on this. Thanks Kash

$8 USD 40日以内

0.0

(1 レビュー)

0.0

@virtualAIRA

Hi. Good Day. I would like to manifest my intention to apply and be part of your team. It is an honor for me if you find my qualifications fitted on this position. Looking forward to work with you Relevant Skills and Experience I'm a teacher theredore I know how to deal different situation and problem solving. Worked in a BPO company and handled merchant accts as customer service. And experienced as

$12 USD 40日以内

0.0

(0 レビュー)

0.0

@warishakhan24

Dear Hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am an experienced Customer Support Agent and Administrative Assistant. I have been working for years as a freelancer, and I have managed to accumulate many experiences through it. I can handle every customer support task like Email handling, taking live chats, solving customer queries through tickets and emails, taking calls etc and Administrative Assistant task that can be thrown my way like Magneto Listing, Ebay, manage schedules, handle emails, Data Entry, File Conversion, Business, Email Handling, organize necessities, do research, or follow-up appointments at the very least. I can also handle other tasks like search engine optimization, write articles, submit write-ups to online directories, build back-links, and post and answer comments on blogs and forums. I can guarantee you that I have great knowledge with many tasks involving the web, so you do not have to waste time training or teaching me many things. With my help, you can feel secure that you can spend your time on your business without any fear. Moving forward, I can dedicate 30-40 hours per week for your job and my daily hours are negotiable. Please feel free to contact me through Skype if you are interested. Thank you for your time, and I am looking forward to you great response. Regards, Warisha Khan

$8 USD 40日以内

0.0

(0 レビュー)

0.0

@Alani2441

Hello, I would like to send a cover letter and resume if possible? Relevant Skills and Experience I have a total of eight years of customer service experience and a little over two years in the hotel/hospitality industry.

$14 USD 10日以内

0.0

(0 レビュー)

0.0

@acetutoring01

I am, without a doubt, the best for this job. I was the chief editor for a city's leading publishing/newspaper corporation, journalist, co-chair of its policies and procedures committee. I was also an undergraduate educational policymaker. With a strong legal background, I am additionally skilled in complex research, technical writing, editing, and transcription. I received my education from universities that are among the top 30 in the world. You will not be disappointed! Moreover, I have extensive call-centre experience: in banks, financial technology firms, leading golf corporations, and more.

$12 USD 40日以内

0.0

(0 レビュー)

0.0

@aliciab86

Dear Sir/Madam; I here by apply for the position of Virtual Assistant with your company. I am an ambitious, intrinsically motivated team player who enjoys the challenge of self-improvement, thereby improving those who come into contact with me. I am principled, honest and hardworking and always seeking innovative ways to improve the quality of my work and other employees. This is done with a view of improving the work experiences and job satisfaction of others. I can take inbound calls, make outbound calls, book reservations, handle client services independently and much more. My fees for this service would be $12 per hour. I am willing to learn your company's processes and I am excellent at customer service. I am a self starter and have a complete in home office set up. So I'm ready to begin work as your virtual assistant as soon as possible. Questions Is this 9-5 or what time frame? I would love a long-term contract. I look forward o working with you. Cordially, Alicia Brown

$13 USD 40日以内

0.0

(0 レビュー)

0.0

@MuhammadAhmad26

i have a customer service experience of 5 years. i have a inbound and outbound experience of call centre industry as well .i have a data entry and web research experience of 5 years . having BEng hons degree.

$12 USD 40日以内

0.0

(0 レビュー)

0.0

@ovalraincoats

I have extensive customer service experience and think quick on my feet. I am very organized and have some relevant experience in hospitality services.

$15 USD 40日以内

0.0

(0 レビュー)

0.0

@prakashisnura22

Hi this is Arun Prakash, I have read your project details thoroughly and i am ready to start immediately. I have 15 years experience as Virtual assistance that includes Chat support, Mail support, Answering Phone and Remote Support. I am well expertise in Customer Support, Chat Support and Virtual Assistance. My Strengths are Communication and Customer satisfaction and i am here to note you that i'm having a very high speed broadband connection with 15 MBPS speed and a personal computer with all backup option. So i am really very interested to have your project and ready to work at any time and do my best for our concern. I will be the linchpin (backbone) for your concern in all possible aspect. I am ready to work in any time zone as i have 10 years experience in working different time zone with various US and UK Clients. I can work upto 12-15 hours per day and on all 365 days in a year without taking any holiday, so please let me know when we can start the project and share the details with me. Thanks in advance, waiting for your kind reply.....

$12 USD 75日以内