Customer Service Rep

Position Overview The Results Associate manages Results Clients customers’ phone/web/mail queries promptly and efficiently, and in accordance with company Policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer. Duties and Responsibilities Uses numerous computer workstation applications to supply live responses to customers’ needs Documents customer calls in the database system Assists customers with functionality and basic troubleshooting of product or account issues Assists in resolving serious complaints and escalated calls Maintains at a minimum, target levels of performance Maintains up to date level of product knowledge Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques Qualifications Must be proficient on computers. Ability to type 25 WPM or more Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax Articulate speech, clear and well modulated speaking voice Superb listening, probing, negotiation and de-escalation skills needed Must have excellent analytical and troubleshooting expertise Must be able to accommodate a flexible schedule, as needed Customer service or support service experience Proficient on computers Strong data entry skills Excellent customer service skills Excellent organizational skills Ability to work in a team environment