Good Morning,
my name is Klaudia Maria Bretta, I'm 23 and I live in Italy, not far from Bologna, in the north. I am currently studying Political, Social and International Sciences at the University of Bologna. I am a native Italian speaker, but I was raised bilingual Italian and Polish. I think I have a good communication skill also in English and I feel very comfortable to talk and write in French.
I am currently working, since the beginning of October, full time, as a CSR for an American company called Lime Bike (remote position). The languages I use there are always Italian, French, Polish and English, both in oral and written form. Every day, I have to answer users' calls and emails and help them to have the best experience with our service. In order to do that we use Zendesk. I am used to working under stress and in a fast way, the number of tickets solved is checked in Lime Bike daily so it is necessary to maintain a high standard, also of quality.
Seeing no opportunity for growth there, I am determined to change job, and I am looking for new opportunities. In the past, I also worked as a telemarketer, I wrote for a local newspaper and I wrote a book about the Second World War. I also have experience with Social Media, and I must admit that I like them very much. I love working and above all learning new things. I love helping people, and I love organization (which is my specialization at University). I'm available full time. I hope to hear from you soon,