I read and understood your requirements and can start the work asap. I am sure i will be best suitable for this position since i have good experience in handling customer care work, I have handled customer care for companies - Altius technologies ( they provide templates through knowledge base ) and Blisstel communications Support ( handled calls as well as tickets via fresh desk) . Iroams network ( ebay, amazon and santa medical ). Can do a trial period of one week , if you are satisfied you can hire me for long term. If you are looking for someone in USA , can provide you a referral. So i hope you would open a PM to discuss about the work .
Regards,
Ponsi