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A customer service manager for a web service

$8-15 USD / hour

クローズ
投稿日: 4年以上前

$8-15 USD / hour

A company is looking for a customer service manager who will be able to provide information and support both for new and already-registered users. A person must be a fast learner, with the ability to quickly understand a new subject area, and also interact with a technical team to solve customer tickets. Duties include Support for new users' - Answering questions about the service's purpose and how it works - Assisting with the initial account setup - Knowing the service competitors, how the service differs from them and be able to explain the benefits of the service Support for already-registered users' - Help with their campaign settings - Be able to determine the issues with user accounts and fix them - Advice on improving user campaigns. Analyzing user accounts - Help in restoring access to accounts - Resolve issues related to users' subscription tariffs - Contacting users (by email and phone call) regarding their account expiration Interaction with the technical team - Creating the tickets for the technical team, if a user’s problem couldn’t be solved on the spot - Answering the clients based on information received from the technical team Content support - Create topics and answer questions about service on forums, communities and social networks - Writing and posting articles about service and selling on Amazon in the service’s blog. Necessary skills and knowledge - Fast learner, ability to make independent decisions - Self-motivated and positive attitude - Thoroughly know the features of the system, its settings, and technical nuances - Ability to create and customize campaigns of any complexity - Ability to answer customers shortly, clearly and POLITELY - Interaction with the technical team: the ability to explain the essence of any issue, briefly and clearly - Perfect English (writing and speaking)
プロジェクト ID: 20905379

プロジェクトについて

39個の提案
リモートプロジェクト
アクティブ 5年前

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この仕事に39人のフリーランサーが、平均$10 USD/時間で入札しています
ユーザーアバター
Hi, I have reviewed each and every point and I have all required necessary skills and knowledge yo listed. I have 8+ years of experience of providing both technical and non-technical customer support services via emails/tickets/live-chat/social media/phone. I speak and write fluent English and also have huge experience in interacting with my associated team members and other staff. Apart this, I have rich experience in assisting potential or existing customers/clients before, during and after a purchase of product and service with their relevant questions and suggesting information about other products and services as well. Extensive experience in taking orders, processing returns, and updating customer information in the customer service database during and after each communication. Apart from this, the best practice I do is that I log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. Later, I do request to the concerned person to make me available with answers of saved questions or allow me to provide logical reply to gain regular business and to satisfy customers and maintain company reputation. To ensure, I am the best, I am also ready to give you a trial run. Any query, please feel free to message me anytime. I am always here and happy to assist you with any of your concern. Thanks & Regards. Note :- Provided quote doesn't include phone support.
$15 USD 40日以内
5.0 (1 レビュー)
3.6
3.6
ユーザーアバター
Hi, I have reviewed your project description, I'm self-motivated individual and have five years of experience as Telesales representative, Customer care representative , Over the last five years I've seen myself handling variety of tasks related to customer service, I'm relentlessly curious and unafraid of new challenges, I can quickly learn about your product/ services and deliver the performance you're expecting . Thanks in advance .
$8 USD 40日以内
5.0 (1 レビュー)
2.5
2.5
ユーザーアバター
Hello, My name is Elizabeth and I will be capable and available 6 days a week to assist you with the duties ranging from attending to your clients and managing company files amongst other administrative duties you might require my assistance with. I'm very fluent in reading, writing and speaking English. I have worked as a virtual assistant and customer service representative. I have experience using software like Microsoft Office Suite, Google Docs and various social media platforms like Skype, Instagram, Whatsapp, Youtube, Facebook, etc. I pay strict attention to details and instructions, stay very organized and adapt time management when charged with responsibilities, which enables me to be proactive when required. I'm a very, focused, committed, responsible and reliable individual who makes giving an employer the best results he/she desires my number one priority. I'm open to negotiations on the payment rate and working hours although I will be available to work overtime if required. Please do not hesitate to contact me if my proposal meets your requirements, I'm available to start immediately if hired. Thank you for taking the time to review my proposal.
$12 USD 40日以内
5.0 (2 レビュー)
2.3
2.3
ユーザーアバター
Hi. How are you? I read your description carefully and am very interesting in your project. I can start right now and can help you. If you hire me,i will do my best for your job and you can get the best results. Looking forward to hearing from you. Thanks
$8 USD 40日以内
5.0 (1 レビュー)
0.6
0.6
ユーザーアバター
I read through your requirements,I want to win the project so that it will assist me in establishing my career at freelancer.com
$11 USD 21日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Hello recruiter, how are you? I'm the perfect candidate for this role because I have 3 years of experience with customer so I'm a customer pro and I know that it is very important for any business to succeed. I worked as a customer service/ VA for an e-shop in the supplement niche. There I was also able to navigate in digital marketing. I have a bachelor's degree in Marketing. Full-time available. Thank you
$9 USD 40日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Hi! I’ll be very glad to participate in your project. Seriousness, quick and quality result and total responsability - guaranteed. Thank you!
$8 USD 7日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
I worked as a customer service for one year. I am confident that my experience and skills are an excellent match for this position.
$8 USD 45日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
I am an experience customer support manager from the Philippines with 8 years of experience and can handle all of kinds of customer wtih confidence and be able to assist with all concerns. Relevant Skills and Experience Customer service. Quality Assurance, Copywriting, management skills
$11 USD 40日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Hi I am best at Customer Support Specialist and also a Technical Representative for telecommunications accounts for the past 5 years now. I've been handling outgoing and incoming calls also. I can perfectly learn fast and adopt to whatever task it would take.
$11 USD 20日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Hi, Good day! I'm Juvan from the Philippines with Customer support and team leader experience for more than 10 years. 8 years on a BPO company and also worked remotely with an e-commerce platform as a VA and Customer support for the past 2 years. I'm interested in this job since I'm looking for a full-time position for the long term where I can dedicate myself and enhance my skills. Working in the Business Process Outsourcing Industry for a long time, I have acquired excellent oral and written English communication skills. Moreover, I am trained to work in a fast-paced environment where everything should be learned quickly and execute the processes significantly error-free and on time. This also involves critical thinking, problem-solving skills, and considerable knowledge in using many software programs. Why hire me? 1. Efficient in speaking or writing English so communication is not a problem. 2. 12 years of excellent experience in Photoshop from product to image retoucher 3. 10 years of Customer support experience in the BPO industry and remotely. 4. Online Chat and Email support using Shopify and Woocommerce at the same time social media manager (FB & IG) 5. Basic graphic designing using Photoshop and Illustrator 6. Medium range PC with dual monitor set-up to work efficiently with 10mbps DSL internet 7. Flexible to work at any given time. And very detailed when it comes to work
$8 USD 40日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
HI This is kevon karish from Georgia usa. i'm a Data Entry operator and blog Writer with two years of experience. I'm able to complete the following works within good budget and short time period. > Data Entry > Blogger site creation > Blog articles posting > Blog writing > Article writing > Database management > Wix,Wordpress Management Waiting for a good opportunity to work with. Thank you
$8 USD 40日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
I have 10 year experience working as tech support, over the phone and e-mail with customers , end users and corp users, I have worked with ticketing platforms good with documentation for tech teams Relevant Skills and Experience Great to learn new New applications or process. Great customer service attitude, troubleshooting skills, IT experience, have helped users with software installation or accout setups
$12 USD 40日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Am scholar who is always ready to lean and work on different challenges to achieve mission and vision as expected of me .
$10 USD 30日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Hi, I'm writing this proposal to show interest for the job you offer as a long term customer service manager. I'm proficient in handling and resolving customer's issues through email, live chat and phone. I have 5 years over all experience working as a customer support for US based companies such as Auto Transport 123, T-mobile AT&T and etc. I also have experience working for a Saas company under AccelGrid Technologies, Inc. under a contract job only. Most of them are contractual projects only so I'm looking for a company who accepts long term position for customer service. I'm fast to adapt and learn the processes in customer service and technical procedures. I'm absolutely sure that I'm a perfect fit for the job you offer. I look forward to your response. Sincerely, Danica
$8 USD 40日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Hi, I am a professional customer service specialist working in US company with work experience for 8 years. I can handle all the tasks mentioned and will be able to start this project immediately. I would like to know more details, would you mind discussing more? Feel free to contact me Best Regards Chowdhury Rafid
$11 USD 40日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Three years corporate IT Healthcare experience. Have a passion for computers ranging from videos games to programming. Goal is to be a full time freelancer.
$11 USD 40日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
I'm a professional customer support personnel with a lot of experience. As a professional customer support representative, I've spent the substantial years of my life relating and studying the role of customers in business and now I'm free to say that it's the fundamental elements in any business. Also, it has been proven over time that a single satisfied client is a better marketing parameter than even some thousands of dollars set aside for advertisement. The following is what the head of the Customer Support team at Igor Solo Ads said about me: "Good day to you Ahmed :) I’m glad I was able to make this contribution. I enjoy having you on this team and I’m proud of myself for making the right decision. It was a good investment." - Lana White I'm very good at handling tickets on ZenDesk and how to set a proper time tag. Bring me on-board and rest assured that your customers' satisfaction is going to be of utmost priority.
$13 USD 48日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Good Day Sir/Ma'am, I hope that I'll constantly provide seamless service to your customers. I'm a fast learner and good at solving issue of customers. I like team work that is must for a customer service group. I am good at English that is required to converse with consumers. I have experience as a virtual assistant and member of customer support team. Thank you for taking a look at my proposal. Ananye S.
$11 USD 7日以内
0.0 (0 レビュー)
0.0
0.0
ユーザーアバター
Hi ! I saw you are looking for customer service manager for your new and existing customer. I have more than 7 years of experience in the respective field and I can start right away. I can provide:- Support to new users. Support to existing users. Interaction with tech team. Content Support. I have all the mentioned required skills and knowledge. I am a great fit for this project as.. 1. I have all the required skills. 2. I have done many similar job related to this. 3. I can understand clients requirement and can suggest them best. Do you have any question for me? Lets discuss in detail and start working.
$10 USD 30日以内
0.0 (0 レビュー)
0.0
0.0

クライアントについて

UKRAINEのフラグ
Kiev, Ukraine
5.0
34
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メンバー登録日:7月 4, 2012

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