Account Manager

Job​ ​purpose Client Handling is the basis purpose of this job. This job exists because it ensures trust in clients and providing them best quality work. This needs a dedicated person. The main goal is to provide optimized solution by keeping clients requirement in mind and getting it implemented from the team. Creating an equilibrium for ROI for client and Obbserv. Upsell process is one of the job purpose of this profile. Duties​ ​and​ ​responsibilities ● Understanding deliverables for the client committed by sales team and create a thorough plan to achieve the set goals. ● Effectively communicate relevant project/task information to project/implementation team and the client. ● Regular check on account’s performance with respect to committed deliverables. ● Share monthly billing with finance department before 1st of every month and to ensure that the invoices have been raised. ● Up sell and cross sell. ● Growing businesses from current clients. ● Prepare regular reports of progress and forecast to internal and external stakeholders using key account metrics. ● Developing strong relationship with the clients so they do not turn to competition. ● Follow company policies and processes and suggesting measures to improvise them. ● Periodic feedback meetings with sales team for a better synchronisation of deliverables committed. ● Creating projections and verifying regularly with real time results. ● To keep oneself and the team updated about latest trends in market. ● Think Automation. ● Clarity in communication with Team and Departments. Qualifications ● MBA, [login to view URL], Business Administration Graduate. ● Digital Marketing experience ● Relationship Building, Excellent Communication Skill, Organisational and Negotiation skills ● Pleasing personality with tactful mindset, need to have alternate solutions ready for every situation ● Business Understanding, Analytical and Strategical ● Problem Solving, Self Motivated, Calm, Committed, Curious. ● Min 4-5 years of Work Experience