Develop/improve Asterisk solution to handle multiple incomming concurrent calls
$30-250 USD
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投稿日: 11年近く前
$30-250 USD
完了時にお支払い
Imagine an Asterisk dialer making outbound IVR calls. Then some users answer autodialed call and user dials #1 on his phonekeypad to get transferred to a call center. Until here , this task is "covered" by an IVR-origin Asterisk Server. [Asterisk Server A]
Once call is transferred it is required to take control over it, so queues management is necessary.[Asterisk Server B] The objective current project is to develop an incoming calls management to use a logic where new incoming calls are assigned to free representatives. I f all representatives are busy, then IVR should inform to customer that he will have to wait for next available representative. Report must include: FROM, TO, DATE/TIME/ DURATION/QUEUE/REPRESENTATIVE, etc . Please notice that you will recieve a SSH access to a Centos 6.0 server. From there you will develop solution.
Questions are welcome!
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Thanks for detail and its clear. We can have multiple extension or phone for press 1 transfer and system can check which ever is free and will connect. In case all busy can play msg and can even ask to leave voicemail which can be send via email. Reporting also clear and can do.