I need a prototype of a end customer call center application (trouble ticket system). End users are calling at a shop (branch) and are redirected to the central help desk. Call Center agent loggs into the system and when a call comes in, then he selects the called shop and the calling person (contact) by name or phone number. Attached document contains more detailed information. I am aware of general concepts of Grails and I need coaching. This project is to demonstrate the capabilities of Grails and to hopefully win the complete project. Prototype should be in mysql or Oracle.
## Deliverables
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows? (depending on the nature? of the deliverables):
a)? For web sites or? other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software? installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).
## Platform
Grails Windows mysql Oracle