An American outsourcing company is in need of an American Supervisor LIVING in the Philippines.
Your job is to do quality control over our agents working virtually / homebased. You must listen to their calls and critiquing their calls.
You must keep them enthusiastic in pursuing excellence in their field of work, you must bridge the cultural gap between our filipino agents and the Americans.
If this is something you can do, then please reply in PMB with the word "Manager" so that I would know your not a bot.
Thanks
I am an American-Filipino who recently moved back to the Philippines. I have been here for about a year now. I specialize in Telemarketing. I have valuable experience I can share.
Im a call center quality assurance and promoted to be the manager of the entire operations in my previous work. I fit on this field and I can assure you that the quality of the agents and the operations will be much excellent! I can provide my skills and strategy to improve the call quality of the agents. PLease check PMB