Accounting and customer support

Look Up Transactions Edit account Details, Update Transactions Send Trandactions, Cancel Transactions(after verifying identification of clients) Register new clients Support Merchants Resolve Queries Alert right department on escalated task Perform call backs as required is able to communicate clearly, both written and in speach talks in a way the customer can understand - has a "thick skin" and is able to handle complaints, even when handling unpleasant customers works accurately -handles in the best interest of both customer and company -is able to use automated information systems to analyse the customers situation -is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc) has a pleasant, friendly style - is willing to build a long-term relationship with the customer