Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.
Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.
Helpdesk Assistantsを採用するWe have a cloud based software and want someone's help to write the help documentation using Zoho Desk. We would like the documentation to be simple for any user to read and understand. Our requirements: 1. We would like for the documentation to be layered, where if there are any sub-topics it is easy to search and read. 2. Toggling between topics should be easy. 3. Screen recording video...
Service company with assets located in client locations. Need consultation on how to track assets and use help desk ticketing software. Need to have reports of tickets by assets and/or by locations as well as time sheets for technicians. Currently using AutoTask as a solution but not using it to its full potential. Want to further implement it or could consider switching.
