Our organization primarily operates on Windows and we are in need of a proficient IT Helpdesk Support. We’ve been having repeated issues regarding: - Software Troubleshooting: Particularly with our custom company software which appears to require the most troubleshooting. Prospective freelancers should have hands-on experience with Windows operating system and a proven track record with software troubleshooting, ideally custom company softwares. The ideal candidate would be proficient in understanding and rectifying software-related issues, ensuring minimal downtime, and facilitating smooth operations. Your quick understanding of our company software and capability to resolve issues effectively will be an added advantage.
I am currently using Cloudflare as my domain registrar. The primary reason for this project is to transfer DNS services to Namecheap as I need to have email services on Namecheap. Key Project Requirements: - Transfer DNS from Cloudflare to Namecheap. Ok now the non ai: Check out the attached. It basically explains the parameters (which I don't understand). Namecheap has good helpdesk tho, but I think cloudflare does not, or I would have already handled it.
...information about the team. - Task management: Manage schedules, shifts and time-card submissions. - Compliance area: To keep track of and manage training materials, employee handbook policies, quality assurance, compliance documents and safety protocols. - Resource library: To host resources important for the caregiving team. - Social Channels: Have spots for events & celebrations and a FAQs/helpdesk area. - Communication platforms: Built-in message boards and newsletters for consistent communication. Skills & Experience: The ideal candidate for this project has a strong background in intranet development and a deep understanding of document storage systems, task management tools, and internal communication features. Experience in healthcare technology development is a ...
you can istall oscommerce on my server. I'm looking for a professional to create an e-commerce website with a crucial emphasis on an inventory management system. Essential facets of the project: - Design and development of a visually appealing e-commerce site - Integration of an efficient inventory management system in the site The perfect candidate: - Strong expertise in creating e-commerce websites - Proven experience in integrating inventory management systems - Superior skills with modern website technologies Please note that integration with third-party services is not currently needed. Your proposal should indicate how you intend to achieve the main task which is an effective integration of the inventory management system. Successful completion of this project op...
...businesses to expand their reach across global marketplaces efficiently. Our platform integrates seamlessly with various online marketplaces, enabling our clients to maximize their sales potential. The ideal candidate will be responsible for processing supplier feeds and uploading products to online marketplaces, ensuring our clients' products are showcased effectively. Previous experience in an IT helpdesk role will be considered a strong advantage, providing the technical insight necessary for this position. Key Responsibilities: - Process and manage supplier feeds for product listings. - Upload and maintain large number of product listings across multiple online marketplaces ( Amazon, eBay, Kaufland Global marketplace, eMAG, and Allegro). - Ensure accurate an...
I'm urgently in ...within a 24-hour timeframe. **Key Objective** - The main purpose of the website is to provide relevant information about my product. **Target Audience** - The website is specifically designed to cater to industry professionals. **Required Features** - Incorporation of a blog section for content marketing and updates - Enabling product specs sheets download for user convenience - FAQ and helpdesk set up to answer queries and provide the necessary support I am looking for someone who has excellent coding and design skills, and an understanding of creating an engaging, user-friendly website design. Demonstrated experience working within tight deadlines will definitely be advantageous. Immediate availability is a must. Let's connect immediately if y...
I'm on the hunt for a talented blog writer with a deep understanding of technology. The ideal candidate should be capable of creating 1000-2000 wo...Computer Science, IT, or relevant field preferred Fluency in English and exceptional writing skills are a must. If you're passionate about technology and have a knack for writing, I'd love to hear from you! 1) Artificial Intelligence (AI) Future of Learning and Development 2) Artificial Intelligence (AI) Reshaping the Landscape of Employee Training 3) Microsoft Teams & SharePoint Helpdesk Ticketing System Solution 4) SharePoint Migration from On-Premises to Online Success Steps 5) Empowering Your Business with Microsoft Office 365 Development 6) Empowering Users with Microsoft B...
I am currently using the lastest Youtrack Version in the cloud and am in need of an expert to aid me with workflow configuration and report creation. The specifics of the job include: - Configuring workflows to automatically assign issues - Integrating time tracking within these workflows - Customizing notifications efficiently - Helpdesk configuration - Boards configurations - Report configuration Extra experience with Youtrack 2021.x would be a bonus. Suitable candidates should have a deep understanding of these tasks and the ability to complete the job swiftly and correctly.
We created a balance system, we need it to be developed at checkout in the online store by clicking on the use balance button, checking in PHP and Javascript if there is a balance, if the balance is valid or has not expired, if everything is ok to add the balance in the totals to deduct from the total. MVC framework OOP Classes and Functions PHP, JavaScript, Jquery, MySQL It has 2 types of checkouts - One-page checkout - Checkout on more pages Need to be implemented at both checkouts Requirements: Describe and document all the changed files and lines. All files related to checkout were sent, including the following files: includes/checkout/ includes/classes/ includes/classes/ includes/functions/ includes/languages/ includes/modules/order_total/ When clicking the Use balance button...
...This compartmentalization it would be appropriate to give an user the possibility of viewing only the customers who have written to the mailboxes accessible by the user. -the implementation must be thought and executed in such a way that it will work in the future regardless of the updates made by freescout or the other modules. FreeScout Modules Development Guide PLEASE DO NOT BID IF YOU CANNOT SHOW ME PREVIOUS FREESCOUT PROJECTS PLEASE DO NOT BID IF YOU CANNOT SHOW ME PREVIOUS FREESCOUT PROJECTS Please only apply if you know freescout and have Freescout previous experience. You'll need to have past work to
I am seeking an experienced R programmer who can assist me with specific tasks related to data analysis and visualization. The project will include a data file extracted from a Helpdesk platform. We need to analyse statically (average and deviation) of the tickets. Data: includes numeric data, textual data, and time series data. The idea is to be as simple as possible - as this is a study case for beginners. Need to analyse: Totals, graphics 1. Year vs Country 2. Year vs Ticket Raiser 3. Year vs Ticket Assigned 4. Year vs Ticket Priority 5. Year vs Workstream 6. Year vs Country vs Ticket Raiser 7. Year vs Country vs Ticket Priority 8. Year vs Ticket Priority vs MONTH 9. Ticket Priority vs Year 10. Ticket Priority vs MONTH 11. Difference between Ticket Start date vs Ticket Clo...
I need an expert web developer to create a helpdesk ticketing website for managing customer support tickets efficiently. Key functional features: - Ticket Prioritization: The system should be able to prioritize the tickets based on the severity and criticality of the issue. - Automatic Routing of Tickets: The platform should effectively route tickets to the appropriate team or person to expedite resolution. - User-friendly Dashboard: A dashboard layout that's easy to navigate, providing a clear snapshot of ticket statuses and updates. Ticket Submission Channels: I envision platform users to submit their tickets through: - Online form: Prompt and assist users for issue details capture. - Email: Also accepting tickets by email and auto-conversion into ticket format. - Live c...
I'm looking for a seasoned professional to write a comprehensive scope of work for setting up a multifaceted technical support and helpdesk, equipped to dispense first and second level supports for an increasingly sophisticated integrated solution I'm working on. This solution is a trichotomy of a data integration platform, predictive maintenance, and visualization dashboards. Some of the support functions I want to include to this helpdesk are: - Troubleshooting common technical challenges - Advanced technical issue resolution - If needed, proficiently escalates the issues For this project, it's important that the freelancer has experience operating a technical support center, since such experience would provide crucial insights. Thus, when applying, kind...
...with various software Detail-Oriented: Thorough with strong time management Proactive: You spot opportunities, take initiative, and communicate clearly Passionate: About delivering great experiences and helping our brand shine! Requirements: Availability during US hours (PST) Proficient with Google Tools and social media In your cover letter: Rate your skills with Shopify, Amazon Seller Central, Helpdesk tools, Live Chat, and ClickUp (1-5, with 5 being expert) How to Apply (Important!) Cover Letter: Begin with: "I am ready!" Share a short example of a time you solved a challenging problem creatively. Video Intro (Max 60 sec): Something unique to stand out (not in cover letter) Work samples (If applicable): Links to content, social media work...
I am in need of a professional developer to create a web-based help desk ticketing system. The system is expected to accommodate both internal...tickets to the available agents based on certain predefined rules to enable quick response and resolution of user queries. - Bug Bounty Platform: Your role will also involve integrating a bug bounty platform to detect and reward anyone who finds and reports bugs in our system. Ideal Skills: - Competence in web development - Proficient in bug bounty platform integration - Expertise in automated helpdesk ticketing system If you are an experienced developer in these areas, your skills will be highly valued. The goal is to optimize our response time and improve user satisfaction through efficient ticket handling. Let's connect if you�...
...unterstützt und berät. Als Consultant werden Sie eine entscheidende Rolle bei der Implementierung verschiedener Softwarelösungen spielen, darunter Salesforce, DocuWare, Sage100 und eine Helpdesklösung für den Kundenservice. Aufgaben: Beratung und Analyse der Anforderungen des Sales-, Marketing- und Kundenserviceteams im Hinblick auf die Softwarelösungen Salesforce, DocuWare, Sage100 und Helpdesk-Systeme. Entwurf und Implementierung von maßgeschneiderten Softwarelösungen, um Vertriebs-, Marketing- und Kundenserviceprozesse zu optimieren. Integration der genannten Softwarelösungen in bestehende Systeme und Infrastruktur des Unternehmens. Schulung von Mitarbeitern zur Nutzung der neuen Softwareanwendungen im Sales-, Marketing- u...
derived oscommerce, with functioning GDPR banner (for cookies and privacy) adaptation to Consent Mode v2 necessary for Google ADS
...seeking a skilled PowerBI professional to assist in designing a real-time, interactive dashboard focused on visualizing specific IT and Helpdesk metrics. The project involves meticulous gathering and organizing of different data points to generate a dashboard that is functionally on-point and visually appealing. The dashboard should ideally help to showcase: - The resolution time of helpdesk tickets - The number of tickets currently open and pending resolution - A breakdown of tickets per department - FCR (First Contact Resolution) rates - Telephony-related data A strong understanding of PowerBI and prior experience with creating similar dashboards for IT Helpdesk KPIs is a must for this role. Applicants should be able to case-study past work that involved hand...
I'm in need of immediate assistance with my helpdesk. As an intermediate-level expert, you'll be required to manage and supervise up to 10-25 tickets daily. Your key responsibilities will include: - Handling Technical issues: You should be well-versed in tackling a variety of technical questions that may arise. - Addressing General product inquiries: You need to have in-depth product knowledge to be able to provide accurate answers to customer questions. Ideally, you'll have prior experience in customer service, and your proactive and problem-solving nature will be highly appreciated. I look forward to working with someone who can ensure smooth and efficient Zoho Desk operations.
Integration Highlights: User Registrations: No new registrations on the help site; users will register on Adaptados.com.br. Password Recovery: Redirects users to a dedicated password recovery page. Sign-Up Redirection: Directs users to for registration. Login Page Note: Informs users to log in with their account details. User Profile Sync: User profiles will match and can't be edited on the help site. Password change and save options will be removed.
...needs modification. - Help making a customized Odoo Studio app that involves a form and integrating the submission of the data in that form to go to spreadsheets and also send that submission to a 3rd party website - Setup a series of team automated reminders and alerts that pertain to the status of a customer until customer is marked to be at a perticular stage in helpdesk - Setup helpdesk and make it work for our team - Integrate Odoo with 3CX phone system API to bring in phone records, create new leads or contact when a call is received, if possible also bring in call recordings from 3CX and put in contacts record, and call stats for each user of 3CX - Help create accurate reports in Odoo from sales, google ads, integration to Stripe payments, able to refund payments f...
I'm currently seeking a competent Odoo Developer for a one-month project, who should be available at a rate of $4 per hour. The task at hand specifically involves the customizati...selected freelancer should have significant expertise in customizing Odoo's to fit a specific need. - Thorough knowledge of Python and Odoo Framework is required to undertake this task. Therefore, the ideal freelancer should have extensive experience in the domain of Odoo customization, demonstrating a good understanding of the relations between different Odoo modules, especially Odoo Studio, Helpdesk, Sales and CRM. Setting up automations, notifications, reminders, etc.. The ability to deliver within the stipulated timeframe without compromising quality standards will be a crucial factor in th...
I need someone familiar with PHP and oscommerce to help me customise my admin panel - i want to hide certain pages and links on the sidebar and edit some buttons and functionality on the page - some of the pages will require to create PHP rules or MYSQL JOINS/CONDITIONS to alter the content depending on who is logged in we will go thru each section of the sidebar one by one a fairly straightforward job if u know the system and PHP. video call essential to discuss milestone before agreeing price and awarding no time wasters no arrogant rude freelancers follow my rules be nice and work hard PLEASE NOTE: you will be working via my system - via screen sharing FTP is not possible for this task. We will only do the work in small chunks to allow you to complete it before moving on t...
I need someone familiar with PHP and oscommerce to help me customise my admin panel - i want to hide certain pages and links on the sidebar and edit some buttons and functionality on the page - some of the pages will require to create PHP rules or MYSQL JOINS/CONDITIONS to alter the content depending on who is logged in we will go thru each section of the sidebar one by one a fairly straightforward job if u know the system and PHP. video call essential to discuss milestone before agreeing price and awarding no time wasters no arrogant rude freelancers follow my rules be nice and work hard thanks
Data migration and update module from Oscommerce to Prestashop, categories, products, customers, orders
- Must know PHP and MYSL - Must know Oscommerce - Must know BOOTSTRAP (responsive admin) This is ongoing development (long term) for the right suitable candidate. Must be fun and enjoyable to work with. My motto is: If i like you i hire you if i dont like you i fire you. My bootstrap admin is great out of the box but now i want to tweak it and tailor it to my specific clients. I will be the MASTER ADMIN as i currently am. However i am the only admin able to login. To make things easier for you to understand, my clients have stores. I have each store in my db with a store ID. Each store has an ID, name, opening hours etc etc so they all have their own settings... I have been using oscommerce classic admin for many years but it is NOT mobile friendly and will take much tim...
- Must know PHP and MYSL - Must know Oscommerce - Must know BOOTSTRAP (responsive admin) This is ongoing development (long term) for the right suitable candidate. Must be fun and enjoyable to work with. My motto is: If i like you i hire you if i dont like you i fire you. My bootstrap admin is great out of the box but now i want to tweak it and tailor it to my specific clients. I will be the MASTER ADMIN as i currently am. However i am the only admin able to login. To make things easier for you to understand, my clients have stores. I have each store in my db with a store ID. Each store has an ID, name, opening hours etc etc so they all have their own settings... I have been using oscommerce classic admin for many years but it is NOT mobile friendly and will take much tim...
...Processing ➢ Digital Employee File ➢ Performance Management ➢ New Joiner Onboarding ➢ Timesheet ➢ Expense Claim ➢ Reporting & Analysis ➢ Recruitment & Talent Acquisition ➢ Mobile Attendance ➢ Asset Management ➢ Bonus Proposal ➢ Notification To Staff ➢ HRDF Fund ➢ Accounting Software ➢ Project Management Software ➢ Employee Self Service ➢ Sales CRM ➢ Travel Desk ➢ Training Management ➢ Helpdesk ➢ Survey ➢ Insurance ➢ Organization View ➢ Succession Plan ➢ Appointment Schedule ➢ Link Payment API ➢ User Management We require full documentation for this development Architectural documentation, Process documentation, Technical documentation, UX design documentation Ideal Skills & Experience: The ideal candidate for this project ...
i need to LINK the ADMINISTRATORS table to the STORES_CONFIG to restrict what certain users see when logged in. Example suppose we have 3 administrators or users then we might have a setup as:- 1. MASTER ADMIN (ME) - linked to "configuration" > SEES TOTAL SALES FOR ALL STORES 2. STORE 1 ADMIN - linked to config_store1 > SEES TOTAL SALES FOR STORE ID = 1 only 3. STORE 2 ADMIN - linked to config_store1 > SEES TOTAL SALES FOR STORE ID = 2 only this means we need a column in the ADMINISTRATORS table called "STORES_CONFIG_TABLE" then each user will be connected to a stores_config table. Note: we can even make a new table called STORE_MANAGERS if thats easier and ill provide a different url path for access. In case of the MASTER ADMIN they will have access to AL...
i need to LINK the ADMINISTRATORS table to the STORES_CONFIG to restrict what certain users see when logged in. Example suppose we have 3 administrators or users then we might have a setup as:- 1. MASTER ADMIN (ME) - linked to "configuration" > SEES TOTAL SALES FOR ALL STORES 2. STORE 1 ADMIN - linked to config_store1 > SEES TOTAL SALES FOR STORE ID = 1 only 3. STORE 2 ADMIN - linked to config_store1 > SEES TOTAL SALES FOR STORE ID = 2 only this means we need a column in the ADMINISTRATORS table called "STORES_CONFIG_TABLE" then each user will be connected to a stores_config table. Note: we can even make a new table called STORE_MANAGERS if thats easier and ill provide a different url path for access. In case of the MASTER ADMIN they will have access to AL...
We use WHMCS for our support helpdesk and raise our invoices on another platform. We want to import our invoices from the other system into WHMCS so our customers can download them when they like. The invoices are in csv format. We are unaware of a way to do this and presume we need a customer module. If you can do this or have suggestions, please get in touch with us.
- Must know PHP and MYSL - Must know Oscommerce - Must know BOOTSTRAP (responsive admin) This is ongoing development (long term) for the right suitable candidate. Must be fun and enjoyable to work with. My motto is: If i like you i hire you if i dont like you i fire you. My bootstrap admin is great out of the box but now i want to tweak it and tailor it to my specific clients. I will be the MASTER ADMIN as i currently am. However i am the only admin able to login. To make things easier for you to understand, my clients have stores. I have each store in my db with a store ID. Each store has an ID, name, opening hours etc etc so they all have their own settings... I have been using oscommerce classic admin for many years but it is NOT mobile friendly and will take much tim...
- Must know PHP and MYSL - Must know Oscommerce - Must know BOOTSTRAP (responsive admin) This is ongoing development (long term) for the right suitable candidate. Must be fun and enjoyable to work with. My motto is: If i like you i hire you if i dont like you i fire you. My bootstrap admin is great out of the box but now i want to tweak it and tailor it to my specific clients. I will be the MASTER ADMIN as i currently am. However i am the only admin able to login. To make things easier for you to understand, my clients have stores. I have each store in my db with a store ID. Each store has an ID, name, opening hours etc etc so they all have their own settings... I have been using oscommerce classic admin for many years but it is NOT mobile friendly and will take much tim...
I use Oscommerce for my web shops i need to add a simple functionality/button/link to allow a user to DELETE their account. They obviously have to be logged in to do it. Then we add the new script/page (note must be logged in to actually delete) then we have a simple button DELETE MY ACCOUNT. When they press it it will ask them if they are sure and then ask them to enter their password to confirm. 2 things will happen. If the password doesnt match (isnt correct) then it will give error SORRY the information is incorrect and no changes are made. If the password is correct they will get a message. Your account has now been deleted. Sorry to see you go. You can re-register any time. (This will delete certain information related to their account details of which ill confirm
I'm looking for an experienced professional who specializes in WordPress, PHP and OsCommerce to help me with a range of tasks. The ideal candidate should be able to: - Customize WordPress themes and modify plugins: my website needs an updated look and some plugins require changes for better functionality - Perform PHP coding tasks: I need assistance in developing unique solutions for some PHP related projects - Troubleshoot OsCommerce issues: I am encountering some issues with my OsCommerce sites which need to be addressed While I don't require any specific features or modification in PHP code at the moment, having skills in user authentication, database integration, and payment gateway integration would be an added advantage for any future needs. Your abil...
I need my oscommerce product attribute functionality upgraded Just now a user can only select 1 option value from a dropdown box VERY BASIC INDEED. Suppose i want them to be able to select multiple values well the current functionality wont let me and i need to create more dropdowns and it just looks ugly.... So i either want multi select with a DONE button or checkboxes so we make the setting on the product attribute we tell the system if its a multi select or not. If not then we dont need any changes and it will perform as now. If multi select then the values will be displayed as comma separated or + separated on the shopping basket e.g Pizza: Chicken, Mushroom, Onion or Pizza: Chicken + Mushroom + Onion the price will obviously be modified with the total of all option value...
I'm in need of a skilled graphic designer who can update the helpdesk graphic on my website's homepage. The task includes the following requirements: - The current helpdesk graphic should be updated with the inclusion of new buttons (images provided) and their associated functionalities (url's). - The graphic images and specific functionality is provided.. I'm looking for a professional with experience in adding functional elements to graphics on websites. Knowledge of user interface and user experience practices will be a significant advantage. Success in this job could lead to further collaborations on similar tasks. It is a requirement that this work be completed offline without access to the website itself. All necessary code will be provided. Thi...
...attributes in a complex environment like FreeScout. Your could needs to be pulled to the official FreeScout repository and will be open source. It has to be accepted by the maintainers. If the have questions or ask you to edit your pull request you have to communicate to them via Github: FreeScout: HMTL purifier: Existing issue on FreeScout: Existing issue on HTML purifier: This job is not very urgent but would be ideal if completed within a month. The freelancer should make sure to thoroughly test their work to ensure these issues are not repeated in the future. HTML and FreeScout experience will
...Task: 1. Website Platform: The website is already a WordPress/Woocommerce platform, and a quotation system is active on this site. We need to update, implement, develop and improve the current quoting system. 2. Primary Task: We do not want to integrate the Oscommerce site into the existing WordPress site. Instead, we aim to create a printer supply ordering system within the existing WordPress/Woocommerce site. This new system should have similar functionality to the printer supply section on The old Oscommerce site serves only as a reference for transferring images and items to the new site. 3. Integration with Existing System: The new printer supply ordering feature needs to work in conjunction with the existing "Quote Only" system on their WordPress/Woocom...
Our osCommerce website is having Cumulative Layout Shift (CLS) (Google Core Web Vitals) Issues for mobile. Need an experienced developer to fix it asap.
I need a professional to craft a detailed, entry-level technical support resume for me. This resume should be ATS-friendly and delivered as a Word Document; you are to highlight specific skills and qualifications, such as: - Customer service expertise - Proficiency in troubleshooting - Stellar communication skills - Experience as a Helpdesk Analyst - Experience in Information Systems Security Analyst role - Production support experience The ideal candidate for this project would have a strong background in human resource management or hiring, with a keen understanding of what employers in the IT industry look for. They must also demonstrate an ability to create documents optimized for ATS software.
I'm in urgent need of a professional, always-on technical help desk service to handle hardware and software issues. I require to work during USA 8:00am - 6:00pm PDT . With Helpdesk support, implying the necessity for a team or individual capable of addressing urgent matters regardless of the time. Potential issues could involve troubleshooting computer hardware or software faults. Ideal Skills and Experience: - Extensive knowledge and experience in troubleshooting and fixing hardware and software issues - Proven track record of providing US Hours of Technical Support - Strong English communication skills - ability to respond promptly via email and phone You should be well-versed in both hardware and software matters, be extremely responsive, and be able to provide support ...
I use Oscommerce for my web shops i need to add a simple functionality/button/link to allow a user to DELETE their account. They obviously have to be logged in to do it. Then we add the new script/page (note must be logged in to actually delete) then we have a simple button DELETE MY ACCOUNT. When they press it it will ask them if they are sure and then ask them to enter their email address and password to confirm. 2 things will happen. If the email and password dont match then it will give error SORRY the information is incorrect and no changes are made/ If the email and password is correct they will get a message. Your account has now been deleted. Sorry to see you go. You can re-register any time. (This will delete certain information related to their account details
Hello, I am looking for some continued wordpress work, building a helpdesk page into our wordpress page. This page will serve as a page where we can upload / post help articles and how-to guides for our customers. I will share wireframe / view on what the page should look like
I'm seeking a highly skilled WordPress developer to modify an existing plugin, ELEX WordPress HelpDesk & Customer Ticketing System. The primary task involves making the default shortcodes of the plugin work in the backend of WordPress. Key Requirements: - Proficient in WordPress plugin development - Has significant experience with ELEX WordPress HelpDesk & Customer Ticketing System - Solid understanding of shortcode implementation and modification The plugin has 3 default shortcodes such as: 1- [wsdesk_support display="form"] 2- [wsdesk_support display="check_request"] 3- [wsdesk_support display="form_support_request_table"] When I put this shortcode [wsdesk_support display="form"] in any custom page or posts its ...
We are seeking a skilled Odoo developer to customize the Helpdesk and Field Service modules to enhance functionality and provide a tailored solution for our organization. The main focus of this project is to create individualized portals for each client within the Helpdesk module and to implement features within the Field Service module that streamline on-site visits and automate the generation of service reports. Scope of Work: Helpdesk Module Customization: Client-specific Portals: Develop individualized portals for each client within the Helpdesk module. This ensures that clients have a dedicated space to log and monitor their support requests, view past interactions, and access relevant documents. Field Service Module Customization: On-site Visit Schedul...
DO NOT BID...will use Olark. I have nothing. We need it all. Someone has to build the zendesk implementation from scratch, walk us through building a knowledge base, do email templates, everything but NOT training CS agents because we don't have any and won't have them until May, The ideal candidate should have strong experience with Zendesk installation, customization, and integration. Familiarity with helpdesk software and a keen understanding of user roles and permissions, ticket fields, and email templates are also essential. Knowledge of the WCAG accessibility standards (which is why we chose Zendesk) is helpful. Remember, this project is to benefit people with disabilities! People with a passion in this area (please explain your connection in your bid) are highl...
...server, whos website runs on FluxCP. () The server is hosted on a VPS running Ubuntu 22.04, Apache 8.1, and MySQL. Our current management interface is FluxCP. Summary of request: We have a website with Stripe as a payment processing platform. Our checkout page is hosted by stripe and there is no integration. After a customer makes a payment, they must open a helpdesk ticket for manual processing. The processing consists of: 1. Checking the donation was made and the amount 2. Award credits to the player's account based on the amount donated. (This is a mysql table hosted on a different host) 3. Log the transaction in another mysql table so that each payment and trigger is logged. Key Responsibilities: Integrate Stripe API with our FluxCP for processing payments
